IT Support Specialist

Our client, one of the world’s greatest innovators in providing high-quality independent engineering design, test, and research services for more than 70 years. We are proud to offer innovators a wide array of engineering services to support their game-changing innovations.

We are looking for a full-time Information Technology Support Specialist to support operations by assisting users with installing, configuring, and operating personal computer equipment and integrating PC systems into local-area and wide-area networks.

This position is onsite at our newly renovated location in St. Paul.

• Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, email, and personnel requests for technical support. Maintain support log for all activities.
• Instruct users in equipment, application and operating system functions, research and answer technical questions, and develop/update user manuals.
• Perform and/or coordinate PC repair and maintenance with vendors; set up new or relocated computer equipment; maintain trouble logs; confer with vendor specialists to solve problems.
• Remain current with system information, changes and updates. Confer with staff, users, and management to establish requirements for new systems or modifications.

Preferred

Education / Experience:

• Associates in Computer Science or related discipline
• 3+ years’ experience or;
• A combination of education and experience equivalent to the above

Preferred Knowledge / Ability:

• Computer hardware and software, including applications and programming
• Microsoft applications, help desk software, installation & support experience with engineering software such as Solidworks, Autodesk, Ansys
• Strong customer service focus