Senior Technical User Support Analyst; KY

Position: Senior Technical User Support Analyst (KY)
We anticipate the application window for this opening will close on - 27 Jun 2026

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

** A Day in the Life*
* At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do.  In-person exchanges are invaluable to our work.  We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. The person in this role will work from the Medtronic facility located in Mounds View, Minnesota.

The Senior Technical User Support Analyst delivers advanced technical support to Medtronic's executive employees, resolving complex IT issues through in-depth troubleshooting and root cause analysis. This role prioritizes incidents based on business impact, acts with urgency to restore services, and collaborates with internal and external technical teams when specialized support is required.

The position monitors helpdesk trends to proactively identify and address recurring issues, manages daily priorities independently, and leads or contributes to technical projects that support organizational needs. The analyst also serves as a subject matter expert for IT and audio-visual support for executive and offsite meetings, coordinating with vendors and internal teams to ensure seamless technology experiences.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result
-and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.  Our unwavering commitment to inclusion, diversity, and equity (&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.  We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact.

** CAREERS THAT CHANGE LIVES*
* + Resolve complex technical issues without using prescribed guidelines:

+ Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope, routinely requiring ingenuity and innovation, and where analysis of situations or data requires a rapid and in-depth evaluation of various factors.

+ Resolve issues with the utmost urgency, leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and/or external support resources as required.

+ Prioritize workload by assessing the individual and business impact of problems.

+ Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base.

+ Independently set daily objectives, priorities, and work direction.

+ Lead projects and/or project teams to serve business needs for the organization and this executive client base.

+ Serve as the IT/AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate.

+ Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings.

+ Communicate relevant technical issues, upcoming executive events of note, and projects impacting executives to IT leadership, to ensure transparency and visibility.

+ Other responsibilities and tasks as requested by the executive client base and/or as assigned by Management.

** CRITICAL EXECUTIVE SUPPORT RESPONSIBILITIES*
* + Act as the single point of contact for all hardware, software, and other technology issues for VPs and EAs regardless of location.

+ Must be available on-site Monday-Friday as needed for scheduled meetings and support needs, as well as after hours and on call as appropriate.

+…