End User Computing Specialist

Salary : $55,307.20 - $77,084.80 Annually
Location : Saint Paul, MN
Job Type: Full Time
Job Number: 26-01972O
Department: Office of Technology and Communication
Opening Date: 06/18/2026
Closing Date: 6/29/2026 11:59 PM Central

About the Position

The City of Saint Paul Office of Technology and Communications is hiring two End User Computing (EUC) Specialists to provide responsive, high-quality technical support and ensure employees have reliable, secure technology to perform their work. In this role, you will serve as a frontline point of contact for IT support needs by receiving, documenting, and triaging Service Now incidents and service requests.

You will perform Tier 1 troubleshooting for hardware, software, and access-related issues, resolve common device and application problems, and escalate more complex issues to appropriate technical teams in accordance with established IT service management (ITSM) processes. You will collaborate closely with IT teams to support end-user devices, maintain IT assets, and deliver a consistent, effective, and customer-focused user experience.

Here's what you can expect to do:

• Manage Service Now tickets by documenting, categorizing, prioritizing, and tracking requests while providing timely updates and basic user guidance throughout the resolution process.
• Provide Tier 1 support for hardware, software, operating systems, network connectivity, VPN, application access, passwords, and peripherals, escalating complex issues as needed.
• Configure, deploy, support, replace, and process returns for end-user devices (laptops, desktops, tablets, smartphones, and peripherals) following established standards and procedures.
• Assist with IT asset management, including inventory tracking, equipment check-in/check-out, and basic warranty documentation.
• Support standard enterprise applications and productivity tools (e.g., Microsoft 365, Teams, browsers) by resolving common user issues.
• Follow established security protocols, including multi-factor authentication support, password resets, and secure handling of devices.
• Document all support activities, troubleshooting steps, and resolutions in the ticketing system to ensure accurate recordkeeping and knowledge sharing.
• Escalate unresolved or complex issues to appropriate support teams in alignment with service level expectations and established procedures.

For more information and essential functions, see our

Our Benefits: We offer competitive wages, and a variety of , including health insurance, retirement contributions and paid vacation and sick time.

The eligible list created from this assessment may also be used to fill IS Systems Support Specialist II positions as they become available in various departments within the City.
Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us.

We encourage you to apply as we are most interested in finding the best candidate for this job.

Position Requirements

Six months of technical school plus one year of work experience in a technical/operations environment or two years of work experience in a technical/operations environment.

May require a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license.
How to Apply

Submit a City of Saint Paul online application by the closing date.

Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)

• A resume

First time applying online? Read our

Need technical support? For help with the online application, please call

Learn more about our Hiring Process
Assessment: Qualifications Rating

The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the Final date to receive applications.

GENERAL INFORMATION:

Open Job Posting: This posting is open to anyone who meets the position requirements.

Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be…