Desktop Support Technician Job Saint Paul area,Minnesota USA,IT/Tech

Position: Desktop Support Technician - ITS3

Working Title:

Desktop Support Technician

Job Class: Information Technology Specialist 3
Agency: Minnesota IT Services
Job : 94838
Location: St. Paul
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 06/17/2026
Closing Date: 06/23/2026
Hiring Agency/Seniority Unit: Minnesota IT Services
Division/Unit: Enterprise / End Point Management
Work Shift/

Work Hours:

Day Shift
Days of Work: Monday - Friday
Travel Required: Yes – 5%
Salary Range: $33.38 - $54.87 / hourly; $69,697 - $114,568 / annually
Job Class Option: Network
Classified Status: Classified
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

Job Summary

As a Desktop Support Technician, you will provide quality and consistent, desk side (& remote) technical support to State of MN business users.

Job Responsibilities

Provide advanced technical support to MNIT Service Business Partners and peers to overcome technical hurdles with technologies being used. Gathering, updating issues recorded and resolved via a ticket queue assigned to the entire team.
Document, implement, and follow processes to provide a consistent end‑user experience.
Identify the necessary changes that need to be made to provide more proactive, quality service.
Provide mentorship and guidance to Desktop Support Technicians.

This position is telework eligible for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles of less from the primary work location to be eligible for telework.
Telework arrangements and policy updates may be adjusted based on business needs.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume.

Position requires a minimum of three (3) years of IT related experience.
Experience installing, setting up, configuring, and troubleshooting computer hardware, software, and peripherals.
Experience with current mobile (Android, iOS) and Windows Client Operating Systems, and MacOS.
Experience with remote support and collaboration tools (e.g. Bomgar, Beyond Trust, Team Viewer, Config Man, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.).
Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders (e.g., Remedy on Demand, Footprints, or Service Now).
Experience imaging desktops and laptops for deployments (e.g., MECM, Ghost or Acronis).
Experience providing customer service and communication effectively.
Experience with Print management, set up and configuration printers.
Experience with in Active Directory, AD permissions and OU structures.
Experience in vulnerability remediation and patch management.
Experience working in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources.
Experience writing documentation and presenting ideas to groups of people (BMC, Helix, KBA's, SharePoint, or Metadata).
Experience with digital distribution services (e.g., Google Play Store, Microsoft MECM, Microsoft Store, or Apple App Store).
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer‑focused approach grounded in active listening, empathy, and solution‑oriented problem‑solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related…