Information Technical Services Lead Specialist
Job in
Saint Paul, Ramsey County, Minnesota, 55199, USA
Listing for:
Ramsey-County,-Mn
Full Time
position
Listed on 2026-06-22
Job specializations:
-
IT/Tech
Systems Administrator
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly
USD
80000.00
100000.00
YEAR
Job Description & How to Apply Below
Overview
There are two Information Technical Services Lead Specialist vacancies. The positions are within the Information Services department in Ramsey County. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.
Flexible Workplace
This position is identified as flex work eligible, meaning the employee may formally opt to be in‑office full time or work a flex schedule in which at least two days per week are performed in office and other days can be performed remote‑first. Regardless of selection, the position carries expectations regarding on‑site responsibilities and requires schedule flexibility beyond the minimum expectations set by the county’s flexible workplace policy.
Responsibilities
Act as the technical expert in network services, systems administration, or GIS and oversee less experienced staff, including instruction to technical staff and departmental customers.Provide support and troubleshooting services for technical staff and departmental customers with difficult server, network‑based, or GIS problems and respond to and resolve departmental user technical problems regarding equipment, operating systems, or network‑related software.Analyze and document problems in the assigned area with vendor‑supplied software and generate documentation for submission of server or network‑based hardware and software problems to the vendor; contact outside resources for input into resolving device or device‑based software problems and apply corrective action.Provide input into the evaluation of new technical proposals in the area of expertise to determine their appropriateness and compatibility with Ramsey County’s business processes and operations. Summarize and report recommendations and impact of proposed changes to server, network‑based, or GIS hardware and software purchases to county departments and information services management.Manage and oversee applications and infrastructure in assigned areas to maximize the value of these systems to the county, including the use of monitoring, diagnostic, and vulnerability tools; development and implementation of physical and data security plans and procedures to conform to federal, state, county, and departmental policies; develop and implement plans for major improvements such as application upgrades; and research and development of associated products, services, standards and guidelines.Create, test, and maintain a disaster recovery plan for assigned technologies that identifies critical county business processes and computerized systems, site preparation requirements, application system recovery materials, and communication methods and processes between the Department of Information Services and other county departments.Work with IS Services supervisor(s)/manager(s) and departmental customers to establish time frames for project completion, set priorities of work to be done on projects and initiatives, assess relative costs and resources available, provide input into strategic planning decisions for the Department of Information Services, and provide input for county procurement processes related to area of expertise.Lead and direct the work of ad hoc interdepartmental project teams convened to analyze, design, implement, and/or troubleshoot large hardware or software projects. Assign work tasks, monitor progress, and evaluate task performance.Oversee the delivery of consulting services and outside contracted technical or vendor services for county computer infrastructure, ensuring that work is completed according to established agreements and timelines.Consult with network, server, or GIS systems design consultants or vendors for new solution products, expansions or upgrades. Research with expert sources, organize team assessment for input, determine preliminary cost impact and submit recommendations to senior management.Oversee the design and implementation of the architecture and databases associated with on‑premises and county‑managed cloud implementation of specific applications as well as associated extensions and data models.Essential Functions
1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11.
Education…
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