Desktop Support Technician

Job Details

• Job
• Location:
  
  St. Paul
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  Open to all qualified job seekers
• Closure Date: 06/23/2026
• Hiring Agency:
  Minnesota IT Services
• Division/Unit:
  Enterprise / End Point Management
• Work Shift:
  
  Day Shift
• Days of Work:
  Monday - Friday
• Travel: 5%
• Salary: $33.38 - $54.87 / hourly; $69,697 - $114,568 / annually
• Telework Eligible:
  Yes
• Designated Connect 700 Program:
  Yes

As a Desktop Support Technician, you will provide quality and consistent, desk side (or remote) technical support to State of Minnesota business users.

• Provide advanced technical support to service partners and peers to overcome technical hurdles.
• Gather, update, and resolve issues recorded in a ticket queue assigned to the entire team.
• Document, implement, and follow processes to provide a consistent end‑user experience.
• Identify necessary changes to improve proactive, quality service.
• Provide mentorship and guidance to other Desktop Support Technicians.

• Minimum of three (3) years of IT related experience.
• Experience installing, setting up, configuring, and troubleshooting hardware, software, and peripherals.
• Experience with mobile (Android, iOS) and Windows Client Operating Systems, and MacOS.
• Experience with Microsoft Office and industry standard web browsers.
• Experience with remote support and collaboration tools such as Bomgar, Beyond Trust, Team Viewer, RDP, Microsoft Teams, Webex, Slack, Zoom, etc.
• Experience with incident logging and work tracking systems (e.g., Remedy, Footprints, Service Now).
• Experience imaging desktops and laptops for deployments (e.g., MECM, Ghost, Acronis).
• Experience with customer service and effective communication.
• Experience with print management and printer configuration.
• Experience with in Active Directory, AD permissions, and OU structures.
• Experience in vulnerability remediation and patch management.
• Experience in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources.
• Experience writing documentation and presenting ideas to groups of people (BMC, Helix, KBA, SharePoint, etc.).
• Experience with digital distribution services (e.g., Google Play, Microsoft Store, Apple App Store).
• Demonstrated ability to communicate clearly and effectively for mutual understanding.
• Customer‑focused approach based on active listening, empathy, and solution‑oriented problem solving.
• Education in Information Technology or related field may substitute for experience: a master’s degree for 18 months; a bachelor’s degree for 1 year; an associate’s degree for 6 months.
• Driver’s license required for occasional travel between agency‑based offices.

• Good organizational skills and ability to work independently.
• Excellent written and verbal communication skills.
• Demonstrated ability to translate technical information for non‑technical staff.
• Experience in problem‑solving methodology with multitasking in a fast‑paced environment.
• Proficient in communication and interpersonal skills with customers and coworkers.
• Ability to organize and prioritize work effectively and timely.
• Experience with digital encryption methods (e.g., Bit Locker).

• Experience multitasking, prioritizing, working on deadlines, and creating efficiencies.
• Experience in Power Shell or scripting languages.
• Experience providing guidance, instruction, direction, and leadership to a team.

Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment between locations; lifting up to 40 lbs.; ability to access under desks.

• Pass all legally required checks: SEMA4 Records Check (if applicable), Criminal History Check, Reference Check, Social Security and Address Verification, Education Verification, CJIS Background Check, Driver's License Record Check, and any other required checks.

Minnesota state agencies are equal‑opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.