Consulting - Managed Services - SAP Ops & Delivery Manager

Location:

Anywhere in Country

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Technology – Operations & Service Delivery – Support Services – SAP Delivery Manager

EY's Technology Operations Managed Services team (Tech Ops) works with some of the world’s largest companies. Our solution is being built out to encompass application managed services, digital solutions including custom development and bespoke solutions. The team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals.

In our Technology Operations and Service Delivery practice, this role ensures the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will deliver quality support, resolve issues that impact key business processes, and drive continuous improvement and automation  will run, maintain and support technology projects post‑transition, ensuring successful deployment to the user community.

This role blends SAP Managed Services Team Management/Account Management with hands‑on functional ownership, requiring people management excellence and deep SAP functional expertise in at least one core business domain.

• Deliver quality support and resolve issues within key business processes.
• Provide hands‑on SAP functional leadership and issue resolution within a primary domain (Finance & Controlling, Supply Chain Management, Procurement, or Order‑to‑Cash).
• Contribute to initiatives that drive continuous improvement and standardization.
• Ensure adherence to service level agreements and operational level agreements established by service delivery.
• Lead and manage cross‑location SAP delivery teams across onshore, nearshore and offshore resources, ensuring effective utilization, engagement and performance management.
• Serve as an escalation point for complex functional and operational issues, driving root cause analysis and sustainable solutions.
• Partner closely with client stakeholders to align SAP operations with business outcomes and value realization.
• Participate in client working sessions on a daily basis and be prepared to travel as needed.

• Experience with SAP ERP systems (functional or technical), preferably S/4
  
  HANA, RISE and/or GROW.
• Strong hands‑on SAP functional expertise in at least one core area:
  Finance & Controlling (FICO), Supply Chain (SCM), Procurement or Order‑to‑Cash (OTC).
• Experience managing SAP delivery teams, offshore experience and driving offshore delivery.
• Proven ability to lead, coach and develop globally distributed teams.
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills and ability to build and manage relationships effectively.
• Critical thinking and complex problem‑solving abilities.

• A bachelor’s degree (4‑year degree).
• 5–7 years of relevant experience in SAP Operations, running SAP projects or both.
• Expertise in Application Management and proven experience in SAP Managed Services or AMS operating models.
• Knowledge of Agile terminology and methods.
• Strong customer orientation and experience in Customer Support Operations.
• Solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management.
• Strong troubleshooting and triage skills.
• Excellence in Building and Managing Relationships.
• Ability to establish Client Trust and Value.
• Strong communication skills, particularly in communicating with impact.
• Digital fluency, emotional agility, hybrid collaboration, complex problem‑solving, critical thinking, driving outcomes, and learning agility.

• Experience managing technology projects and post‑transition support.
• Proven track record of delivering quality support in a fast‑paced environment.
• Familiarity with automation tools and continuous improvement methodologies.
• Experience balancing people…