Customer Support Representative

Job Description

• Spend time with great customers helping them realize their goals utilizing our products and services
• Use your technical skills to troubleshoot bugs, create test scenarios and investigate software issues based on customer product use
• Be an expert in Gov Delivery product knowledge.
• Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
• Work collaboratively across multiple functional teams to continually innovate, enhance efficiencies while
• Contribute to 24/7/365 on-call support
• Be part of a fast-growing, positive company that contributes to helping more people live better lives

• Excellent customer service skills - the ability to be empathetic, accurate, compassionate, resourceful and conscientious
• The ability to communicate clearly and concisely
• The ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document issues for further escalation
• The ability to be organized, professional and (hopefully) quick-witted
• A passion for social media or web-based software
• A true appreciation for easy to use, intuitive software
• HTML, CSS, Photoshop
• Software as a Service (SaaS) support
• Digital communications
• Jira or another software engineering workflow application
• Digital Design

Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

All your information will be kept confidential according to EEO guidelines.