Service Desk Analyst

Vomela Service Desk Analyst Level 1

At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Apply now to find your place at Vomela.

Salary Range: $50,000 - $60,000 USD

Job Summary

Vomela has an on-site Service Desk Analyst Level 1 opportunity in our IT Operations Team out of our St. Paul, MN location. We are seeking qualified individuals with 1+ years of Service Desk experience looking to further develop their IT skill set.

What You'll Do...

• Service desk analyst receives and handles requests for on-site and remote service, following agreed procedures.
• Logs incidents and service requests and maintains relevant records.
• Systematically interprets user problems and identifies solutions and possible side effects.
• Uses experience to address user problems and interrogates knowledgebase for potential solutions.
• Escalates complex or unresolved incidents.
• Records and tracks issues from outset to conclusion.
• During change, acts systematically to respond to day-by-day operational needs, avoiding service disruptions and maintaining coherence to SLA and information security requirements.
• Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
• Maintains or creates records in knowledgebase, informs users about the process, and advises relevant persons of actions taken.
• Assists with employee onboarding and offboarding tasks.
• Other duties and projects as assigned.