HVAC Technical Support Specialist
Listed on 2026-07-01
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IT/Tech
Hvac Technical Support Specialist
We are hiring an experienced HVAC Technical Support Specialist to provide advanced troubleshooting and product support to contractor customers, field technicians, and internal sales teams.
We are specifically looking for someone with hands-on commercial HVAC service, controls, commissioning, or startup experience. The right candidate must understand how commercial equipment operates in the field and be able to diagnose installation, wiring, control, communication, and performance issues through phone, email, and remote support.
This is not a general customer-service or administrative position. You will serve as a technical resource for contractors working with chillers, rooftop units, air-handling equipment, VAV systems, building automation controls, and related commercial HVAC products.
What You'll Do- Provide technical support to contractors installing, commissioning, servicing, and troubleshooting commercial HVAC equipment
- Diagnose equipment, wiring, controls, startup, communication, and system-performance issues remotely
- Guide field technicians through troubleshooting steps and practical corrective actions
- Review wiring diagrams, equipment submittals, technical manuals, control sequences, and project specifications
- Support equipment startup, commissioning, BAS integration, and cross-manufacturer control communication
- Assist internal sales teams with product applications, technical questions, and customer service needs
- Coordinate with manufacturers and internal resources when complex issues require additional support
- Document recurring problems and help improve technical training, product knowledge, and customer-support processes
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