Technical Analyst – Observability & Platform Enablement

Technical Analyst – Observability & Platform Enablement

Anywhere

Type: Contract-to-Hire

Category: Data

Industry: Financial Services

Workplace Type: Remote

Reference : JN -

Date Posted: 06/28/2026

Rate: $75.00 to $85.00/hr. (W2)

Our client seeks a Technical Analyst focused on observability, data interpretation, and platform enablement within the Monitoring Strategy & Engineering team. The role enables digital observability at scale across web and mobile ecosystems, leveraging platforms such as Glassbox. The analyst will interpret digital experience data, guide partners on implementation best practices, and develop lightweight automations and integrations.

• Analyze digital experience data using Glassbox and related platforms.
• Interpret session replay data and user journeys.
• Support production incident analysis.
• Design and validate tracking strategies and custom events.
• Partner with application teams to ensure data quality.
• Manage technical conversations with mobile platform, Dev Ops, and native framework teams.
• Act as an interface between business and technology teams.
• Enable partners through documentation and self‑service workflows and tools.
• Develop lightweight automations and integrations to reduce manual operational effort.
• Leverage APIs and GenAI tools for efficiency and surfacing data in external tools.

• 8–10 years in technical analytics, observability, or experience analytics.
• Strong analytical and problem‑solving skills.
• Experience with observability or performance monitoring tools.
• Working understanding of web and mobile architectures.
• Experience leveraging APIs and Python scripting for automations.
• Experience with Glassbox or similar session replay tools.
• Familiarity with Grafana or dashboards.
• Exposure to tag management systems.
• Enterprise environment experience.
• Excellent communication skills to lead technical discussions and translate findings for non‑technical stakeholders.

Benefits (for W2 employees)

• Medical (choice of 3 plans)
• Dental
• Vision
• Pre‑tax accounts
• Other voluntary benefits including life and disability insurance
• 401(k) with company match
• Sick time if required by law in the worked‑in state/locality

We are an Equal Opportunity and affirmative action employer. All employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex, marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, or any other category protected by federal, state, or local laws.