Technical Services Specialist Senior; Power BI Developer​/Support Engineer

Power Bi Developer/Support Engineer

If you are looking for a position where your work truly makes a difference in people's lives, Ramsey County Information Services is seeking a Power BI Developer/Support Engineer. As a senior technical specialist, you will be responsible for designing, developing, and advancing the County's enterprise cloud-based, self-service BI framework. You will develop and deliver enterprise reporting solutions and enable and empower cross-county report creators in delivering actionable insights that drive data-informed decisions for the Ramsey County resident facing services teams.

You will play a key role in shaping the county's BI roadmap, optimizing the technical environment, and modernizing reporting and visualization standards within a self-service analytics model. The ideal candidate is a collaborative, self-directed professional with strong communication skills who listens, engages, and partners with service teams to address data and reporting needs and bring deep expertise in Microsoft Power BI, SQL Server, and Azure data lake technologies.

In this role you will perform the following duties.

• Serve as the County's Power BI subject matter expert, defining reporting standards and guiding scalable, high-value, cost-efficient use of the Power BI platform.
• Lead enterprise Power BI governance by managing workspace taxonomy, dataflows, semantic models, deployment processes, and performance optimization to maintain a secure and scalable reporting ecosystem.
• Drive continuous improvement by identifying automation opportunities, reducing manual reporting processes, advancing self-service analytics capabilities.
• Develop and deliver intuitive, visually engaging dashboards and reports that transform complex data into actionable insights.
• Mentor and develop informational materials report creators across the county by promoting best practices, consistent design patterns, and repeatable reporting solutions that strengthen organizational data literacy.

To provide advanced support, maintenance, and lifecycle management across Ramsey County's network and server infrastructure, desktop and mobile computing, or enterprise applications. This role is responsible for the installation, troubleshooting, automation, and optimization of on-prem, cloud and hybrid environments—identifying, evaluating, and integrating new hardware and software solutions to enhance performance and reliability focusing on collaboration in a service organization resolve complex issues and drive continuous improvement.

Flexible Workplace:
This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county's flexible workplace policy.

Collaborate with vendors, leadership, and peers to diagnose issues; in collaboration with others prepare and share detailed recommendations and reports; and implement effective corrective actions to resolve related problems.

Evaluate existing systems to identify and recommend automation and consolidation opportunities, and architect and execute implementation strategies to optimize efficiency and reduce complexity.

Provide troubleshooting, resolution, operational and on-call emergency support for complex applications, desktop, server and network hardware and software issues across the County.

Monitor application, desktop configuration, server or network software, hardware and service operations.

Collaborate using expert resources and IS Leads in reviewing service requests, release notes, and new technology proposals to assess their impact on County hardware, software, network infrastructure, and operational processes. Provide recommendations and summarize findings related to risks, costs, and implementation efforts to support final decision-making.

Provide individual and group instruction to…