AI- IT Service Management Lead
Job in
Saint Paul, Ramsey County, Minnesota, 55199, USA
Listed on 2026-07-13
Listing for:
University of St. Thomas
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
AI Business & Operations, IT Business Analyst, Change Management
Job Description & How to Apply Below
The Senior IT Service Management (ITSM) Specialist at University of St. Thomas will advance knowledge management, service data, and ITSM practices to support AI-enabled capabilities and measurable service outcomes across the university.
This role emphasizes structured service data, documentation, and process excellence to enable automation and improved user experiences. Collaborating with IT teams and campus stakeholders, the role defines service catalogs, KPIs, and continuous improvement
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