UX​/UI and QA SME; Hybrid, local to DC​/MD​/VA

United States

Suitability/Public Trust

Hybrid schedule

Information Technology

GovCIO is seeking a Unicorn with QA and User Experience/User Interface (UX/UI) experience. The ideal candidate will thrive in a fast-paced, highly visible team that is focused on forward-learning solutions. The ideal candidate will have demonstrated experience documenting business processes and persona to be converted to automated technology solutions and understand how to test to ensure the customer experience is exceptional.

This customer-facing role will be instrumental in ensuring customer satisfaction. This position will be a hybrid as mostly remote in the DC/Maryland/Virginia area with some days onsite to work with the client.

We are seeking a QA and User Experience/User Interface (UX/UI) Subject Matter Expert with government contracting experience. The ideal candidate will bring at least 8 years of hands‑on experience and a strong understanding of Microsoft platform capabilities. This includes Power Apps, Power Automate, Power BI, and Dynamics.

• Conduct user research, usability testing, and stakeholder interviews to inform design decisions.
• Develop wireframes, prototypes, and user flows to visualize and iterate on design concepts. Using tools like Figma to create low‑ and high‑fidelity designs.
• Ensure compliance with federal accessibility standards (Section 508, WCAG).
• Collaborate with developers, product managers, and federal stakeholders to align design with technical and mission requirements.
• Provide guidance on UX best practices and human‑centered design methodologies.
• User Research & Analysis:
  Conducting interviews, surveys, and usability testing with federal stakeholders and end users.
• Interaction Design:
  Designing intuitive workflows and user interactions for complex systems.
• Visual Design:
  Applying design principles to create clean, accessible, and visually appealing interfaces.
• Information Architecture:
  Structuring content and navigation to support user goals and federal mission objectives.
• Accessibility Compliance:
  Deep knowledge of Section 508, WCAG 2.1, and inclusive design practices.
• S. Web Design System (USWDS):
  Experience implementing USWDS components and guidelines.
• Human‑Centered Design (HCD):
  Familiarity with HCD processes as promoted by agencies like GSA and 18F.
• Security Awareness:
  Understanding of secure design principles and working within FedRAMP environments.
• Documentation & Reporting:
  Creating design documentation that meets federal standards and audit requirements.
• Navigate products and create manual test scripts or user guides
• Front‑End Development Knowledge: HTML, CSS, JavaScript (not necessarily coding but understanding implementation).
• Agile/Scrum Methodologies:
  Working in iterative development cycles with cross‑functional teams.
• Communicate effectively with federal clients, developers, and program managers.
• Navigate legacy systems and complex user needs to deliver modern solutions.

• Bachelor’s degree in human‑Computer Interaction (HCI), Design, Computer Science, or related field.
• 5‑8 years of experience in IT.
• 4 years of additional relevant experience may be substituted for education.
• Demonstrated experience converting business processes into usable diagrams with personas documented for application development teams to quickly develop cards in Jira and software applications.
• Strong communication and leadership skills.
• Familiarity with Jira, Confluence, and MSFT Power Platform and Dynamics is a must.
• Proficiency in design tools such as Figma.
• Strong understanding of USWDS, HTML/CSS, and front‑end development principles.
• Demonstrated experience with accessibility compliance and inclusive design.
• Excellent communication and stakeholder engagement skills.
• Familiarity with Agile/Scrum methodologies.

• Must be able to obtain a DHS Public Trust.

• Experience with legacy system modernization.
• Background in cognitive psychology or behavioral science.
• Certifications such as Certified Usability Analyst (CUA) or Human Factors International (HFI).

USD $81,850.00 - USD $ /Yr.

At GovCIO,…