IT Solutions Analyst

We are hiring for an IT Solutions Analyst to join our team!

The IT Solutions Analyst is responsible for supporting the reliable delivery of technology solutions across Portico’s IT delivery lifecycle. This role will own the day-to-day operation, reliability, and continuous improvement of Portico’s Azure Dev Ops CI/CD pipelines, including pipeline execution, deployment readiness workflows, pipeline-integrated validation checks, issue escalation, and release coordination.

This position works closely with Dev Ops, developers, application analysts, business stakeholders, and service desk teams to improve delivery quality, strengthen release readiness, and increase production confidence. The role helps ensure that enhancement requests, fixes, and project work are clearly documented, appropriately triaged, technically ready, and validated before release.

The IT Solutions Analyst also supports light business analysis by partnering with business and IT stakeholders to clarify acceptance criteria and validation needs. This requires the ability to think critically, ask good questions, understand business intent, and translate that understanding into actionable delivery and validation steps.

This role supports key Portico systems and delivery processes, including SAP, Azure Dev Ops, and Service Desk. The role requires practical knowledge of SQL, API/testing concepts, Agile/Dev Ops delivery practices, and service request management. The role applies an automation-first mindset to reduce manual effort, improve repeatability, and support stable production operations.

This position must understand and comply with all of Portico’s Governance, Risk, and Compliance standards, including internal controls, regulatory compliance, policy compliance, and evidence retention.

Own the day-to-day operation and monitoring of Azure Dev Ops CI/CD pipelines to support reliable solution delivery across development, test, staging, and production environments.

Coordinate pipeline execution, deployment readiness, validation checks, and release-related activities to help ensure smooth, predictable implementations.

Identify pipeline issues, failed checks, deployment blockers, and readiness gaps; document findings clearly and
** escalate
* * issues for timely resolution.

Partner with Dev Ops team members to improve CI/CD workflows, pipeline-integrated validation, automated checks, deployment documentation, and release reliability.

Support the intake and flow of work from Service Desk and business requests into Azure Dev Ops by helping ensure work items are documented, triaged, prioritized, and tracked appropriately.

Work with developers, application analysts, business stakeholders, and service desk teams to clarify acceptance criteria, validation needs, dependencies, and implementation considerations.

Support release readiness by confirming that required validation, documentation, deployment steps, support handoffs, and operational considerations are complete.

Participate in incident triage by helping reproduce issues, isolate root causes, document findings, and coordinate follow-up actions with appropriate IT teams.

Improve production confidence by helping teams identify defects earlier, validate deployment readiness, document known risks, and support post-release monitoring.

Provide reporting and updates on pipeline status, deployment readiness, validation progress, issue trends, risks, and dependencies.

Collaborate cross-functionally with business and IT teams to support delivery priorities, manage expectations, and ensure transparent communication.

Perform other related duties as assigned.

Must possess knowledge and experience with the following technologies, practices, and capabilities:

Azure Dev Ops or similar work tracking, pipeline, and delivery management tools.

CI/CD concepts, release readiness, deployment coordination, and production support practices.

Service Desk or similar ticketing and request management processes.

SQL for analysis, validation, issue investigation, and troubleshooting.

API/testing concepts, including the ability to…