Sr. IT Analyst

Join a dynamic team supporting global and local workflow solutions that improve Design Operations and help drive consistent, high-quality processes. This remote Sr. IT Analyst role offers the opportunity to partner with stakeholders across functions, support process improvements, and contribute to the successful rollout of new systems and operational changes.
Responsibilities

• Support the deployment and rollout of workflow solutions that impact Design Operations
• Participate in testing activities such as process integration testing, user acceptance testing, and day-in-the-life scenarios
• Help develop and improve standardized labeling and relabeling processes
• Collaborate with regional and global stakeholders to support process alignment and change management
• Assist senior project analysts by contributing to smooth day-to-day operations
• Identify service and quality improvement opportunities and support process enhancement efforts
• Work with internal teams to resolve issues, escalate concerns when needed, and support system-related needs
• Create and maintain work instructions for new processes, transitions, and system changes
• Handle complex scenarios, troubleshooting efforts, and non-standard requests
• Develop reports and perform data analysis to support operational decision-making
• Lead or support service transitions, workshops, and process improvement initiatives
• Follow established policies, procedures, ISO standards, and QMS requirements in daily work

Skills

• Experience supporting process improvement, workflow operations, or project coordination
• Strong collaboration skills with the ability to work across multiple teams and stakeholders
• Ability to manage tasks within SLA targets and handle operational priorities effectively
• Excellent troubleshooting and problem-solving abilities
• Strong written communication skills for creating work instructions and reports
• Ability to analyze data and share clear, actionable findings
• Comfort working in structured environments with defined standards and procedures
• Experience supporting testing, transition activities, or system rollouts

Preferred Skills

• Experience in Design Operations or related workflow environments
• Background supporting labeling, relabeling, or packaging-related processes
• Familiarity with automated solutions or opportunities to improve daily operations through automation
• Experience leading workshops, service transitions, or process improvement efforts
• Ability to support urgent or special requests with a calm and organized approach
• Exposure to global operations or cross-functional business environments

Horizontal is committed to fostering a workplace where diversity, equity, and inclusion are valued and respected. We welcome applicants from all backgrounds and encourage candidates who bring different perspectives, experiences, and ideas to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $46 per hour based on qualifications and experience.