Operations Analyst - Human Services Program Representative 2

Operations Analyst - Human Services Program Representative 2

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title:
Operations Analyst
Job Class:
Human Services Program Representative 2
Agency:
Human Services Dept

• Job : 96221
• Location
  :
  St. Paul
• Full/Part Time
  :
  Full-Time
• Regular/Temporary
  :
  Unlimited
• Who May Apply
  :
  Open to all qualified job seekers
• Date Posted
  : 08/11/2026
• Closing Date
  : 08/24/2026
• Hiring Agency/Seniority Unit
  :
  Human Services Dept / MAPE DHS Central Office
• Division/Unit
  :
  Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours
  :
  Day Shift / Varies
• Days of Work
  :
  Monday - Friday
• Travel Required
  :
  No
• Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually
• Classified Status
  :
  Classified
• Bargaining Unit/Union
  : 214 - MN Assoc of Professional Empl/MAPE

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

*** This posting may be used to fill multiple openings***

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position represents DHS as a business lead on projects for Minnesota Health Care Programs (MHCP) to deliver
health care eligibility system functionality in accordance with state and federal policy, laws, and regulations.

Responsibilities Include:

• Work in partnership with Department of Human Services (DHS), Minnesota IT Services (MNIT), MNsure and
  county, tribe and state health care processing entities to develop business requirements, design documents,
  and workflows to deliver new or enhanced system functionality, and other high-priority system changes
  required for Minnesota Health Care Programs (MHCP).
• Under limited supervision, initiate, lead and coordinate efforts to identify, analyze, recommend, develop and
  implement changes and improvements for business processes and procedures.
• Use critical analysis, problem-solving, and process improvement skills sufficient to identify issues, evaluate,
  plan, make decisions, recommend and implement solutions, without compromising program integrity, system
  functionality, and customer service.
• Develop business use case scenarios and instructions to perform user acceptance testing. Document
  results, submit potential issues and prioritize defects found in user acceptance.

• Three (3) years experience working in eligibility technology systems, such as Minnesota
  Eligibility Technology System (METS), MAXIS and MMIS to effectuate eligibility for Minnesota Health Care
  Programs (e.g., Medical Assistance, Minnesota Care etc.).
• Experienced in identifying and expressing business needs to address policy, operational, or system
  improvements or challenges.
• Capable of effectively guiding and organizing problem-solving teams, adept at resolving conflicts and
  negotiating.

*** Bachelor’s Degree or higher in Health Care Administration or related field may substitute for one (1) year of
experience.

• Experience working in METS, MAXIS and/or MMIS.
• In-depth understanding of MHCP policy, processes, and systems to guide the implementation of new or
  corrected system functionality, business processes, and procedures.
• Experience working on projects as a Subject Matter Expert (SME) or other related roles in which you are
  responsible to communicate policy and/or business needs. Review business and functional requirements to ensure they are correct and complete.
• Ability to manage multiple concurrent project work and competing priorities under demanding deadlines.
• Strong oral and written communication skills sufficient to communicate to both technical and nontechnical personnel.
• Experience participating in user acceptance testing to validate that technical solutions work as designed
  according to business and functional system requirements.
• Decision-making experience related to planning, organizing, directing and controlling functions to achieve organizational goals and objectives.
• Variety of experiences working effectively with others from different backgrounds and cultures.

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the…