Operations Analyst - Human Services Program Representative 2
Job in
Saint Paul, Ramsey County, Minnesota, 55199, USA
Listed on 2026-08-22
Listing for:
Minnesota Department of Human Services
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Data Analyst, IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Working Title:
Operations Analyst
Job Class:
Human Services Program Representative 2
- Job
- Location:
St. Paul - Full/Part Time:
Full-Time - Regular/Temporary:
Unlimited - Who May Apply:
Open to all qualified job seekers - Date Posted: 08/11/2026
- Closing Date: 08/24/2026
- Hiring Agency/Seniority Unit:
Human Services Dept / MAPE DHS Central Office - Division/Unit:
Health Care Administration / Eligibility and Operations - Work Shift/
Work Hours:
Day Shift / Varies - Days of Work:
Monday
- Friday - Travel Required:
No - Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually
- Classified Status:
Classified - Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status:
Nonexempt - Designated in Connect 700 Program for Applicants with Disabilities:
Yes
Working Title:
Operations Analyst
Job Class:
Human Services Program Representative 2
Agency:
Human Services Dept
- Job
- Location:
St. Paul - Telework Eligible:
Yes - Full/Part Time:
Full-Time - Regular/Temporary:
Unlimited - Who May Apply:
Open to all qualified job seekers - Date Posted: 08/11/2026
- Closing Date: 08/24/2026
- Hiring Agency/Seniority Unit:
Human Services Dept / MAPE DHS Central Office - Division/Unit:
Health Care Administration / Eligibility and Operations - Work Shift/
Work Hours:
Day Shift / Varies - Days of Work:
Monday
- Friday - Travel Required:
No - Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually
- Classified Status:
Classified - Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status:
Nonexempt - Designated in Connect 700 Program for Applicants with Disabilities:
Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
- This posting may be used to fill multiple openings***
This position represents DHS as a business lead on projects for Minnesota Health Care Programs (MHCP) to deliver health care eligibility system functionality in accordance with state and federal policy, laws, and regulations.
Responsibilities Include:- Work in partnership with Department of Human Services (DHS), Minnesota IT Services (MNIT), MNsure and county, tribe and state health care processing entities to develop business requirements, design documents, and workflows to deliver new or enhanced system functionality, and other high-priority system changes required for Minnesota Health Care Programs (MHCP).
- Under limited supervision, initiate, lead and coordinate efforts to identify, analyze, recommend, develop and implement changes and improvements for business processes and procedures.
- Use critical analysis, problem-solving, and process improvement skills sufficient to identify issues, evaluate, plan, make decisions, recommend and implement solutions, without compromising program integrity, system functionality, and customer service.
- Develop business use case scenarios and instructions to perform user acceptance testing. Document results, submit potential issues and prioritize defects found in user acceptance.
- Three (3) years experience working in eligibility technology systems, such as Minnesota Eligibility Technology System (METS), MAXIS and MMIS to effectuate eligibility for Minnesota Health Care Programs (e.g., Medical Assistance, Minnesota Care etc.).
- Experienced in identifying and expressing business needs to address policy, operational, or system improvements or challenges.
- Capable of effectively guiding and organizing problem-solving teams, adept at resolving conflicts and negotiating.
- Bachelor’s Degree or higher in Health Care Administration or related field may substitute for one (1) year of experience.
- Experience working in METS, MAXIS and/or MMIS.
- In-depth understanding of MHCP policy, processes, and systems to guide the implementation of new or corrected system functionality, business processes, and procedures.
- Experience working on projects as a Subject Matter Expert (SME) or other related roles in which you are responsible to communicate policy and/or business needs. Review business and functional requirements to ensure they are correct and complete.
- Ability to manage multiple concurrent project work and competing priorities under demanding deadlines.
- Strong oral and written communication skills sufficient to…
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