Operations and Technology Support Manager

POSITION TITLE:

OPERATIONS AND TECHNOLOGY SUPPORT MANAGER

Reports to:

Senior Director of Operations
Department:
Admin and Operations

Location:

St. Paul MN, Hybrid
FTE Status:
Full-time, benefits available (see below)
Compensation Range: $55,000-$65,000/year

The team at Junior Achievement North is committed to keeping students at the center of our work and helping them reach their full potential. We prepare students to become the leaders of tomorrow by building financial skills, exploring exciting career paths, and developing an entrepreneurial mindset. Our model builds experiential learning opportunities for students so they can creatively explore how lessons in the classroom can translate to life outside of school.

We are focused on equitably serving K-12 students across our entire region of Minnesota, North Dakota, and western Wisconsin. As we deliver programming, we inspire students, support educators, and partner with business and community organizations.

Our team consists of innovative, collaborative, and dedicated individuals committed to our mission. Together, we prioritize relationships, act with integrity, embrace change, and continually improve. We deepen impact across our entire region by supporting our colleagues and prioritizing our students. We're looking for engaging professionals to join this growing and dynamic team!

Along with being an equal opportunity employer, JA North offers a collaborative environment. We aspire to hire a diverse and multicultural staff and encourage applicants from under-represented backgrounds.

The Operations and Technology Support Manager is a key member of the Operations Team, partnering closely with the Senior Director of Operations to ensure JA North's technology, data systems, and staff support services enable the organization to effectively deliver its mission. This hands-on role serves as the primary internal technology partner for the organization, ensuring every team member has the tools, systems, and support they need to do their best work.

This role provides responsive day-to-day technical support while helping strengthen the organization's technology infrastructure, data systems, and operational effectiveness. They serve as the first point of contact for staff technology needs, approaching every interaction with a customer-service mindset rooted in patience, collaboration, and a genuine passion for helping others succeed.

The Operations and Technology Support Manager is a solutions-oriented professional who thrives on building relationships, translating technical concepts into practical solutions, and continuously improving how technology supports the organization. As a trusted partner to the Senior Director of Operations and colleagues across all departments, this role balances immediate support needs with long-term planning, helping ensure JA North’s technology and data systems remain reliable, secure, scalable, and aligned with the organization’s strategic priorities.

• Serve as the primary point of contact for day-to-day, onsite technical support across the organization
• Troubleshoot and resolve hardware and software issues, including computer resets, connectivity challenges, and system errors
• Provide real-time support for classroom, lab, and programmatic technology needs
• Support setup, maintenance, and troubleshooting of mobile and pop-up technology units, including contributing to strategy and planning for their effective use
• Ensure technology spaces are functional, organized, and ready for staff and student use

• Maintain and support core organizational technology systems and tools
• Assist with user account setup, permissions, and system access across platforms
• Monitor recurring issues and identify opportunities for improved systems or processes
• Partner with internal teams and external vendors as needed to resolve more complex IT challenges

• Provide backup support for data entry and reporting needs in partnership with internal data leads
• Support ongoing…