More jobs:
Desktop Support
Job in
Saint Paul, Ramsey County, Minnesota, 55145, USA
Listed on 2026-09-05
Listing for:
State of Minnesota
Full Time, Part Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
*
* Working Title:
Desktop Support*
* ** Job Class:
Information Technology Specialist 3*
* ** Agency:
Minnesota IT Services*
* +
** Job ** : 96449
+
** Location** :
St. Paul
+
** Telework Eligible** :
Yes LI-Hybrid
+
** Full/Part Time** :
Full-Time
+
** Regular/Temporary** :
Unlimited
+
** Who May Apply** :
Open to all qualified job seekers
+
** Date Poste*
* ** d** : 09/02/2026
+
** Closing Date** : 09/08/2026
+
** Hiring Agency/Seniority Unit** :
Minnesota IT Services
+
** Division/Unit** :
Enterprise / End Point Management
+
** Work Shift/Work Hours** :
Day
+
** Days of Work** :
Monday - Friday
+
** Travel Required** :
Yes - 5%
+
** Salary Range:** $33.96 - $55.83 / hourly; $70,908 - $116,573 / annually
+
** Job Class Option** :
Network
+
** Classified Status** :
Classified
+
** Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+
** FLSA Status** :
Nonexempt
+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes
** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services () (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
As a Desktop Support Technician, you will provide quality and consistent, desk side (& remote) technical support to State of MN business users.
Job
Responsibilities include:
+ Provide advanced technical support to MNIT Service Business Partners and peers to overcome technical hurdles with technologies being used. Gathering, updating issues recorded and resolved via a ticket queue assigned to the entire team.
+ Document, implement, and follow processes to provide a consistent end-user experience.
+ Identify the necessary changes that need to be made to provide more proactive, quality service.
+ Provide mentorship and guidance to Desktop Support Technicians.
This position requires an employee to work onsite at 600 Robert Street, St. Paul, Minnesota at least 50% [or more or less if space limitations remain] of the time, with limited telework available. Telework () eligibility depends on residence:
+ Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.
+ Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.
+ Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.
** Minimum Qualifications*
* ** To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available
** here () **:*
* Position requires a minimum of three (3) years of IT related experience.
Experience must include:
+ Experience installing, setting up, configuring, and troubleshooting, of computer hardware, software, and peripherals.
+
Experience with current mobile (Android, iOS) and Windows Client Operating Systems, and MacOS.
+
Experience with Microsoft Office and Industry standard web browsers.
+
Experience with remote support and collaboration tools (e.g. Bomgar, Beyond Trust, Team Viewer, Config Man, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.).
+ Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders. (e.g., Remedy on Demand, Footprints, or Service Now).
+ Experience imaging desktops and laptops for deployments (e.g., MECM, Ghost or Acronis).
+ Experience providing customer service and communication effectively.
+
Experience with Print management, set up and configuration printers.
+
Experience with in Active Directory, AD permissions and OU structures.
+ Experience in vulnerability remediation and patch management.
+ Experience working in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources.
+ Experience writing documentation and presenting ideas to groups of people (BMC, Helix, KBA's, SharePoint, or Metadata).
+
Experience with digital distribution services (e.g., Google Play Store, Microsoft MECM, Microsoft Store, or Apple App Store.
+ Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
+ Customer-focused approach grounded in…
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