ServiceNow Product Manager - MNIT Division Manager

Position: ServiceNow Product Manager - MNIT Division Manager 1
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* Working Title:

Service Now Product Manager*
* ** Job Class: MNIT Division Manager 1*
* ** Agency:
Minnesota IT Services*
* ** This position was previously announced on 05/20/2026. If you have already applied for this job, you do not need to reapply.*
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** Job ** : 94336

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** Location** :
St. Paul

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** Telework Eligible** :
Yes  LI-Hybrid

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 09/04/2026

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** Closing Date** : 09/24/2026

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** Hiring Agency/Seniority Unit** :
Minnesota IT Services

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** Division/Unit** :
Enterprise Service Delivery

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** Work Shift/Work Hours** :
Day Shift

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** Days of Work** :
Monday - Friday

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** Travel Required** :
No

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** Salary Range:**  $56.36 - $80.80 / hourly; $117,679 - $168,710 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 220 - Manager/Unrep

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** FLSA Status** :
Exempt - Executive

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services ()  (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services Delivery team, which delivers a full suite of IT Infrastructure & Operations services to state agencies, boards, councils, and commissions, and many central services to local government partners.

Minnesota IT Services (MNIT) is seeking a strategic and collaborative leader to serve as the Service Now Product Manager. In this role, you will provide enterprise leadership and product ownership for the State's Service Now platform as a statewide digital service experience and workflow product.

This position is responsible for defining and evolving the product vision, roadmap, governance, adoption strategy, and customer experience for the Service Now platform. The Service Now Product Manager partners closely with enterprise leaders, agency stakeholders, and technical platform teams to ensure the platform delivers measurable value, operational transparency, and an improved user experience across the State of Minnesota.

This role focuses on product strategy, stakeholder engagement, prioritization, governance, and continuous improvement rather than direct technical administration or platform operations. The position serves as a key advocate for customer experience and drives alignment between business needs, enterprise priorities, and platform capabilities in a complex statewide environment.

** This position requires an employee to be onsite at 600 Robert Street North, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.
** Telework ()  for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

** Minimum Qualifications*
* ** To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available
** here ()  **:*
* This position requires a minimum of six (6) years of experience leading, managing, or overseeing enterprise technology products, platforms, services, or programs in a large, complex organization.

Experience must include:

+ Three (3) years of supervisory experience.

+ Leading product strategy, roadmap development, governance, or service delivery initiatives for enterprise technology platforms or digital services.

+ Partnering with business stakeholders, technical teams, and executive leadership to prioritize…