Technical Support Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

This position works out of our St. Paul, MN location in the Abbott Vascular Devices division.

Technical Support Specialist: Istheprimaryaccountcontactcoveringcapitalservice andtechnicalsupport. Thepositionprovideson-goingproactivecapitalproductsupportforassignedterritory/accounts. Thecustomerexperienceaspectofthisrolefocusesonincreasingcustomerloyaltyandsecuringretentionatassignedaccounts.

Provides advanced,expert-leveltechnicalandapplicationsupportforcomplexmedicaldevicesystems.

Thisroleservesasatop-tierescalationpointforinternalandexternalteams,deliveringdeeptroubleshooting,diagnostics, andsolutionguidanceacrosshardware,software, andintegratedsystems. Thepositionrequiresextensiveremotetroubleshootingcapabilities,strongclinicalandtechnicaljudgment, andclosecoordinationwithfieldoperationsusing

Service

Maxtomanagecases,work orders,scheduling, andtechniciandispatch.

Thisroleishighlyvisible,requiringtechnicalleadership,mentorship, andtheabilitytooperateindependentlyinhigh-impact,time-sensitive situations.

• Provides technical Level I and Level IIphoneand on-sitesupporttoproactivelymaintainproductperformanceorresolvecustomercomplaintsforhardware,software, anddisposableissues.
• Performsproactiveservice supportactivitiestomaintainsystemperformance. Appliesstandardtroubleshootingtoolsorconceptstoidentifytherealissueanditsrootcause.
• Determineslevelofurgencyofservice support requests,developsrecommendationsandimplementsolutionsthatreflectcustomerand Abbottbusinessneed.
• Performadvancedremotediagnosticsandtroubleshootingacrossmechanical,electrical,software, andsystemintegrationdomainssuch as customer DICOM/Networking systems configuration.
• Recordaccurateandtimelydocumentationofcustomercomplaintsandtheactiontakentoresolvetheconcern.
• Createandmanagecasesandworkorderswithaccuracyandefficiencyinapplicablesoftwareapplications.
• Contributetoknowledgebasedevelopment,technical documentation,training materials, andtroubleshootingguides.
• Plan andprioritizeschedulecustomervisitsandactivitiestodoineachaccount.
• Coordinate order;deliveryandbillingofproductsand/orservicesinassignedaccounts. Monitorinventoryandreplenishaccordingly
• Supportthesalesteamwithmonitoringandimplementationof Service Contract Salesatassignedaccounts .
• Partner with Sales Executivestodevelopaccount -specificstrategyandexecutionthroughoutcommercialcycleandparticipateincustomerbusinessreviews.
• Understandcompetitivelandscapeofassignedaccountsorterritorya…