Executive Director of IT Operations & Reliability - MNIT Executive Manager

Working Title:
Executive Director of IT Operations & Reliability

Job Class: MNIT Executive Manager

Agency:
Minnesota IT Services

• Job : 96658

• Location :
  St. Paul

• Telework Eligible :
  Yes#LI-Hybrid

• Full/Part Time :
  Full-Time

• Regular/Temporary :
  Unlimited

• Who May Apply :
  Open to all qualified job seekers

• Date Posted : 09/01/2026

• Closing Date : 09/21/2026

• Hiring Agenc y/Seniority Unit :
  Minnesota IT Services

• Division/Unit :
  Enterprise Service Delivery

• Work Shift/Work Hours :
  Day Shift

• Days of Work :
  Monday
  - Friday

• Travel Required :
  No

• Salary Range: $63.77 - $91.29 / hourly; $133,151 - $190,613 / annually

• Classified Status :
  Classified

• Bargaining Unit/Union : 220 - Manager/Unrep

• FLSA Status :
  Exempt
  - Executive

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect
  700/) :
  Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services Delivery team, which delivers a full suite of IT Infrastructure & Operations services to state agencies, boards, councils, and commissions, and many central services to local government partners.

As the Executive Director of IT Operations & Reliability, you will provide strategic and operational leadership for a diverse portfolio of enterprise technology capabilities that are central to how MNIT delivers, manages, measures, and continuously improves technology services across the State of Minnesota.

The Executive Director leads an organization that includes the Enterprise Service Desk;
Service Now Product Management and Platform Engineering;
Operational Platforms & Automation, including Observability & AIOps; AI Strategy & Enablement;
Disaster Recovery and Business Continuity; and Application Portfolio Management.

This position is responsible for bringing these capabilities together to improve the reliability, resilience, efficiency, and customer experience of enterprise technology services. The Executive Director will establish organizational priorities and performance expectations, use data and measurable outcomes to guide decisions, develop leaders and teams, manage significant financial resources and technology investments, and promote a culture of accountability, collaboration, innovation, and continuous improvement.

The Executive Director will work closely with senior leaders throughout MNIT and state government to understand business and technology needs, establish priorities, resolve complex cross-organizational issues, and ensure operational capabilities continue to evolve with the needs of the State. The position will also help advance the responsible use of automation, artificial intelligence, observability, and other modern operational practices to improve service delivery and operational outcomes.

As a member of MNIT's senior leadership team, the Executive Director will help shape broader technology strategy and investment decisions and will build strong relationships across organizational boundaries to ensure MNIT's operational capabilities work together effectively in support of agencies and the people of Minnesota.

This position requires strong working relationships with other senior MNIT leadership, including Division…