Enterprise Systems Administrator

OUR CULTURE

Our collaborative, innovative, and equity driven culture empowers our staff to grow through individual development opportunities, team retreats, and cross-departmental partnerships. We continue to evolve our culture by attracting and retaining new talent with valuable experiences and insight.

The Enterprise Systems Administrator is responsible for the configuration, maintenance, and optimization of the Foundation's ERP/CRM systems, which may include iPhi, Salesforce, and other systems as identified. This role serves as the primary point of contact and subject matter expert for its assigned systems, owning day-to-day administration, enhancement requests, and user support. The Enterprise Systems Administrator acts as the internal product owner for assigned systems, applying strong business analysis skills to understand business goals and requirements and to translate them into sustainable, compliant, and effective system configuration and use.

The Information Technology team is responsible for ensuring the Foundation's technology, infrastructure, applications, and services meet the current and future needs of the organization. This team of seasoned information technology professionals collaborates with individual customers, a variety of vendor partners, and each other to support, maintain, and improve technology that drives fundraising, grant making, and financial stewardship of the organization. Each member of this team brings a set of specialties, yet also functions as an IT generalist to meet the diverse needs of the environment.

This IT team of four along with assistance from a managed services provider and several other vendor partners serve a staff of 80 in one Saint Paul office location.

• Serve as the subject matter expert for assigned ERP/CRM systems (e.g., iPhi, Salesforce, and others as identified).
• Manage user setup, profiles, permissions, roles, and security settings.
• Configure and customize objects, fields, record types, page layouts, and validation rules using each system’s native configuration tools.
• Build and maintain workflows, approval processes, and automation.
• Oversee data integrity through duplicate management, audits, and quality initiatives.
• Administer and monitor integrations between assigned systems and other third-party business applications.

• Serve as the primary point of contact for end-user support and troubleshooting across assigned systems.
• Develop and deliver training for new and existing users.
• Maintain documentation including user guides, process flows, and system configurations.
• Monitor adoption metrics and drive improved system utilization.

• Serve as the subject matter expert on the data and reporting features within each assigned system.
• Partner with other data and reporting experts and business owners across the Foundation to support data and reporting requests.
• This role is not expected to be a data analytics or data analysis expert, though familiarity with those concepts is beneficial.

• Gather, document, and translate business goals and requirements into scalable, sustainable system configurations across assigned systems.
• Evaluate current-state processes and recommend future-state solutions that balance business needs with system best practices, compliance, and long-term maintainability.
• Manage system releases and upgrades, including feature testing, impact analysis, and user communications.
• Evaluate and coordinate third-party applications, marketplace add-ons, and vendor integrations.
• Lead or support ERP/CRM-related projects from scoping through delivery.

• Maintain system security and ensure adherence to data privacy regulations.
• Manage sandbox/test environments for configuration testing.
• Enforce change management and deployment processes.
• Maintain a system health roadmap, including technical debt tracking and license optimization across all assigned systems.
• Manage vendor relationships and contracts for the vendors that deliver assigned ERP/CRM systems, including contract renewals, service-level agreements, invoicing/licensing terms, and vendor performance.

• Partner with all areas of the organization to align system capabilities with business goals.
• Act as a strategic advisor on ERP/CRM best practices and the systems roadmap.
• Liaise with IT and leadership on…