Senior Systems Engineer

Description

Riverland Community Health is a Federally Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work, and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who are dedicated to serving our patients and pursuing our mission to deliver excellent healthcare for all and training for the providers of tomorrow.

The Senior System Engineer serves a critical role in the day-to-day operations of the health center. The Senior System Engineer is responsible for ensuring all building and IT related systems are optimized, safe, compliant and support an optimal experience for all customers (staff, providers, patients, visitors). This role executes approved Facility and IT strategy and infrastructure standards. Strategic planning, policy development, budget authority, and final compliance accountability remain with executive leadership.

• Design, implement, and maintain server environments, virtualized systems, and cloud services in alignment with approved architecture and standards.
• Maintain and support the technical infrastructure and integrations associated with technology platforms (EHR, telephone system, business applications, etc.) in coordination with vendors and clinical leadership.
• In collaboration with the facilities liaison, ensure building systems are in good working order, avoiding interruptions that would impact clinic operations.

• Implement and manage cyber security tools to support organizational compliance with HIPAA and other healthcare regulations.
• Conduct security assessments, incident response planning, audits, and disaster recovery planning under executive direction.
• Serve as a liaison with the building security vendor, ensuring systems are in good working order; coordinate activities with local law enforcement as needed.

• Configure and maintain monitoring tools to ensure system uptime, performance and security.
• Serve as the internal escalations point for company infrastructure (including facilities) and technology service issues; perform root cause analysis and remediation.

• Collaborate with clinical, administrative and operational teams to align technology with workflow needs.
• Serve as the liaison between administration and external vendors that support the overall operation of the building, including janitorial and environmental support vendors.

• Lead or coordinate the technical execution of facility and IT projects (facility projects, system migrations, upgrades, integrations, and/or expansions) under executive direction.
• Maintain system documentation, architecture diagrams, runbooks, and disaster recovery documentation.
• Stay current on evolving technologies to improve reliability, security, and operational efficiency.

• Provide direct supervision, support, coaching and mentoring to IT desktop support staff, deescalation support staff.

• Excellent written and verbal communication abilities.
• Outstanding interpersonal skills.
• Ability to work independently or in a team.
• Ability to work in a fast-paced clinic environment as a piece of a care team.
• Skill in identifying problems, problem solving and resolution.
• Demonstrate sound judgement and decision-making abilities.
• Ability to establish and maintain effective communication.
• Working knowledge of multiple human resource disciplines, including compensation practices, employee relations, diversity, performance management, and federal and state…