Claims Examiner

The internal title for this position is Customer Benefit Payments Sr Rep.

At Securian Financial Group, we are passionate about providing world‑class service, we strive to exceed client expectations, and we have built a reputation of delivering on our promises. We are looking for a Claims Examiner who possesses the characteristics necessary to be successful in one of the most respected life insurance claims organizations in the industry. Individuals must be focused on the needs of the client as well as those of the beneficiaries.

A commitment to excellence is a must, as well as a willingness to learn in an environment where we build custom solutions for our clients.

• Conducts investigations in a manner consistent with company standards of objectivity, fairness and reasonableness making decisions on claims within appropriate approval authority. Also, an understanding of investigative procedures and resources in order to conduct a prompt, objective and complete investigation of the claim facts.
• Working knowledge of policy provisions exclusions and state regulations to ensure claims are handled accordingly and recommendations are appropriate. This includes working closely with internal legal and medical experts. This is done while maintaining awareness of expenses and client performance guarantees.
• Conducts research by email and phone with a variety of people (internal and external partners) to gather information necessary to continue or complete the review of a claim.
• Documents and communicates claim status and decision in a clear and organized manner to all interested parties.
• Exercises flexibility and creativity while making logical and high‑quality decisions.

• 2+ years of customer service experience.
• Excellent attention to detail.
• Strong analytical skills.
• Good judgment and decision‑making skills.
• Strong written and verbal communication skills.
• Good organizational skills.
• Positive and compassionate attitude.
• Demonstrated ability to effectively achieve results in both an individual production and team environment.
• Ability to learn and adapt to new and/or changing technologies.
• Desire to provide world‑class customer service.

• Knowledge of Employer Related Life Insurance products.
• Experience with web‑based claim or customer administration systems.
• Demonstrated proficiency with Microsoft Outlook, Word, Excel, and Lotus Notes.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 1 day each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is: $18.80 - $32.69

Pay may vary depending on job‑related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Securian provides nine company paid holidays.

Company‑funded pension plan and a 401(k) retirement plan:
Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance:
From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

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