Technology Services Specialist

Are you a naturally curious person who likes to provide excellent customer service? If so, the Group Help team has an opportunity to join our team as a Technology Services Specialist. This position is in the Specialist band as an S3.

The Group Help team is part of Affinity Technology Solutions within Enterprise Technology. As a member of the team, you will be responsible for providing level 1 technical support for Employee Benefits Solutions (EBS) and Affinity Solutions systems. This includes researching issues to either resolve or to be escalated with the necessary information. This position supports both internal and external customers and works closely with many other technology teams.

• Identify and resolve common and low/medium complexity issues related to technology devices and enterprise technology processes addressing primary team functions.
• Coordinate with appropriate business partners to mitigate performance risks and appropriately elevate operational exceptions as required.
• Develop solid understanding of EBS and Affinity Solutions systems and processes.
• Perform all required reporting requirements to effectively maintain and record accurate system inventory and activities.
• Develop and maintain system knowledge documentation.

• Creative problem‑solving skills to assess and resolve technical problems.
• Strong verbal and written communication skills with the ability to adapt style and technical level for customer.
• A team player committed to delivering exceptional customer service.
• Self‑motivated with a strong sense of ownership and accountability for work.
• Proven ability to organize and prioritize multiple tasks to meet business demands.

• Technical support background.
• Proven ability to deliver exceptional customer service.
• EBS product knowledge.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes), you’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

• Detail‑Oriented
• End User Support
• Product Development
• Scrum
• User Experience (UX)

$25.00 - $43.27

Pay may vary depending on job‑related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
• Leave programs:
  Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays:
  Securian provides nine company paid holidays.

Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar‑for‑dollar matching gift program and more, we encourage you to support organizations important to you.

• Mental Wellness and Disability
• Pride at Securian Financial
• Securian Young Professionals Network
• Securian Multicultural Network
• Securian Women and Allies Network
• Service member Associate Resource Group

For more information regarding…