Senior Director of Operations

The Senior Director of Operations is a hands‑on role that builds and scales the operational backbone required to support commercial growth and long‑term expansion. This leader will oversee operational projects and functions spanning from supply chain, fulfillment, service/RMAs, technical operations, IT, and non‑clinical operating infrastructure. The ideal candidate brings prior success supporting high‑growth commercialization efforts within medical devices or a comparable regulated, product‑centric industry, along with strong analytical and cross‑functional leadership skills.

Hybrid from Woodbury, MN

• Lead operational initiatives required to support growth across Vios Medical’s commercial lifecycle which includes demand planning, launch readiness, field deployment, service support, and ongoing operational scale‑up.
• Build and optimize the systems, workflows, and cross‑functional handoffs needed to support increasing customer volume, product complexity, and service delivery requirements.
• Partner with commercial leadership to ensure operational capabilities align with go‑to‑market plans, implementation timelines, and customer expectations.
• Oversee supply chain planning and execution which includes forecasting inputs, inventory strategy, incoming inspections, procurement coordination, system assembly, vendor management, logistics, and order fulfillment.
• Ensure products, accessories, and operational resources are delivered into the field accurately, on time, and in a cost‑effective manner.
• Develop and monitor KPIs related to lead times, inventory health, fulfillment accuracy, supply continuity, and delivery performance.
• Own and improve processes associated with returns, RMAs, repair/refurbishment, replacement, remote monitoring services, and field service coordination.
• Drive turnaround time improvements, better customer communication, and stronger visibility into service and field issue trends.
• Partner with quality, engineering, and technical operations to identify root causes, implement corrective actions, and reduce recurring issues.
• Evaluate alternative strategies for scaling operations which includes in sourcing vs. outsourcing, automation opportunities, vendor models, systems investments, and service delivery options.
• Develop business cases and cost/benefit analyses to support executive decision‑making and prioritization of operational investments.
• Recommend and implement changes that improve scalability, service levels, margin performance, and overall operational efficiency.
• Own repeatable technical operations processes which include deployments, upgrades, tablet preparation, SIM management, certificate management, production support, and cost monitoring.
• Standardize installation/upgrade handoffs, escalation paths, documentation, tools, staffing logic, and KPIs to scale.
• Partner cross‑functionally to separate standardized operations from Research & Development (R&D)/Delivery Operations (Dev Ops) projects and manage operational impacts of technical changes.
• Support the implementation of internal IT capabilities required to support the delivery and execution.
• Coordinate improvements in operational systems, support models, issue escalation, infrastructure readiness, and process reliability across internal functions.
• Serve as a key cross‑functional leader coordinating operational initiatives across commercial, clinical operations, product, engineering, finance, quality, and customer‑facing teams.
• Establish operating cadences, dashboards, governance routines, and escalation pathways that improve visibility, accountability, and execution discipline.
• Build, lead, and develop a high‑performing operations organization; coach team members and foster a culture of accountability, collaboration, and continuous improvement.
• Create and maintain documentation to comply with various regulations associated with the role and function, including but not limited to FDA and ISO 13485.
• Perform other job‑related responsibilities and duties as assigned.

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or a related field.
• 10+ years of…