Director of Operations

As the Director of Dealer Operations for Part & Service, you will play a key leadership role in driving operational excellence across established, multi-location markets. With a strong focus on customer satisfaction, efficiency, and financial performance, you will oversee day-to-day branch operations while executing market-level strategies that support sustained growth and profitability. This role partners closely with cross-functional leaders to ensure consistent execution, continuous improvement, and alignment with the company’s values of integrity, innovation, and dependability.

Worksite

Location:

St. Paul, MN

Salary Range: Total Compensation could exceed $200k

• Medical, Dental and Vision Insurance
• 401(k) retirement savings program with Company Match
• Short-term & Long-term Disability
• Life Insurance
• Paid Time-Off

• Lead, develop, and coach Operations Managers and frontline leaders across established, multi-location markets, with accountability for operational performance, financial results, and team development.
• Drive operational efficiency and revenue growth by setting and optimizing KPIs across service, parts, and rental functions, including responsibility for budgets, forecasts, and P&L performance.
• Oversee branch operations to ensure consistency, productivity, and quality customer service across regions.
• Develop and execute market-level operational and business strategies, translating strategic objectives into clear priorities, action plans, and measurable outcomes.
• Partner cross-functionally with sales, service, and support teams to deliver differentiated, client-focused solutions, resolve complex operational or customer issues, and drive continuous improvement.

• Technical Acumen:
  • Strong understanding of service workflows, fleet and equipment logistics, and dealership systems (e.g., CRM, DMS, service software).
  • Ability to use data and operational analytics to improve service performance, turnaround time, and utilization.
• People Leadership:
  • Build trust across all levels of the organization, providing clear direction and timely feedback.
  • Coach and develop managers to lead high-performing teams in fast-paced environments.
• Strategic Thinking:
  • Anticipate industry trends and operational challenges; develop forward-looking solutions that improve efficiency and profitability.
  • Align local branch operations with broader organizational priorities and customer expectations.
• Operational Excellence:
  • Lead with a hands-on approach when necessary, ensuring policies and procedures are practical, scalable, and customer focused.
  • Maintain a strong focus on safety, regulatory compliance, and continuous improvement.

• Bachelor’s degree in business, operations, finance, or a related field preferred.
• 8-10 years of experience in operations or commercial leadership roles, including at least 5 years of success leading and developing front-line managers responsible for day-to-day operations, with accountability for performance across multiple locations or a regional footprint.
• Experience managing established or mature markets, with a demonstrated ability to improve operational performance, drive revenue growth, and manage budgets, forecasts, and P&L results.
• Ability to develop and execute market and business strategies and translate them into clear priorities and results.
• Strong understanding of products and services, with the ability to develop differentiated, client-focused solutions.
• Sound problem-solving, analytical, and decision-making skills, including competitive awareness and market positioning.
• Effective communicator with strong interpersonal, organizational, and stakeholder-management skills.
• Proficiency with Microsoft Office and able to quickly adapt to new systems and technologies.

Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.