Resident Services Regional Manager

Central Office
1080 Montreal Avenue
St. Paul, MN 55116, USA

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a Common Bond community “home.”

Our core values are Respect, Integrity, Partnership, Innovation,and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

• Work-life balance
• Employee referral program
• Benefits based on eligibility:
  Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Common Bond Communities invites qualified applicants to apply for the Resident Services Regional Manager position at our Central Office in St. Paul, MN. The Resident Services Manager plays a key leadership role in advancing Common Bond’s mission by overseeing the effective delivery of trauma-informed, evidence-based supportive services, including permanent supportive housing (PSH) interventions, across a designated region of housing communities. Reporting to the Director of Services, this position provides direct supervision, coaching, and development to a team of onsite Service Coordinators, with a strong focus on addressing complex barriers to housing stability, supporting independence, and promoting wellbeing.

The Manager contributes to program quality by monitoring service delivery, promoting best practices, supporting data accuracy, and reinforcing policies, procedures, and service standards. In collaboration with the Director of Services, the Manager helps operationalize service strategies, strengthen team culture, and ensure alignment across sites. This position is fundamental to building effective, mission-driven resident support systems that promote housing stability and meaningful opportunities for residents across the lifespan.

• Provide direct supervision, coaching, and performance management to a regional team of Service Coordinators, ensuring trauma-informed, person-centered practice.
• Conduct regular 1:1 meetings and facilitate team meetings to support staff in navigating complex resident needs, strengthen communication, problem-solving, and service model fidelity.
• Offer backup coverage and crisis consultation as needed.
• Foster an equitable, collaborative, and supportive team culture where staff feel valued, accountable, and empowered.

• Ensure consistent implementation of core service models across sites, including permanent supportive housing evidence-based practices.
• Monitor program quality using data, resident outcomes, and evaluation tools.
• Recommend service delivery improvements by participating in proactive problem-solving based on resident needs, emerging issues, and best practices.
• Contribute to the development and refinement of policies, procedures, and service standards.
• Partner with the Director of Services to launch and operationalize new initiatives and pilots.
• Ensure accurate, complete, timely data entry and reporting to demonstrate program impact within internal data systems and HMIS (when applicable).

• Support preparation of reports for funders, leadership, and community partners as assigned.
• Assist in managing budgets related to resident services programming, grants, and community resources.
• Ensure compliance with organizational policies, procedures, and relevant regulatory requirements.
• Contribute to fundraising efforts through data collection, program…