Endpoint Engineering Manager; IS Service Manager

Position: Endpoint Engineering Manager (IS Service Manager)

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More

information about us on our website.

We are committed to supporting a

diverse workforce that reflects the communities we serve.

Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140+ team members provide technology, practices, and innovative solutions that enable the core services of the Council.

Anticipated starting salary range*: $121,000 - $148,000 yearly
Full salary range: $101,774 - $165,152 yearly

* The starting salary will depend on the selected candidate's experience, skills, education, and internal salary equity.

This position is eligible for a hybrid (remote and in-office) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin. This posting will create a six-month eligibility list for current and future openings.

How your work would contribute to our organization and the Twin Cities region:
The Endpoint Engineering Manager provides strategic leadership for the Council's endpoint engineering function, focusing on resource planning, team development, and alignment with organizational objectives. This role oversees budgeting, capacity planning, and vendor relationships while ensuring endpoint engineering services meet performance, security, and compliance standards. The manager will help lead and create a high-performing team, drive modern device management best practices, and partner across IS and business units to deliver secure, reliable, and user-friendly endpoint experiences.

Additionally, the role owns the roadmap for endpoint modernization, and provides data-driven reporting, forecasting, and strategic recommendations to leadership. What you would do in this job

Leadership and Resource Planning

• Lead the hiring, onboarding, and professional development of Endpoint Engineers.
• Conduct regular performance reviews, set objectives, and provide coaching and feedback.
• Develop and manage annual budgets for endpoint engineering, including hardware/software procurement and licensing.
• Forecast staffing needs and allocate resources to meet project and operational demands.
• Partner with procurement and finance teams for vendor negotiations and contract management.
• Drive succession planning and implement training programs to address skill gaps.
• Ensure operational teams meet performance targets through effective leadership and resource planning.

Operational Oversight and Collaboration

• Manage ticket queues for Incidents, Service Requests, Changes, and Problems, ensure Service Level Agreement (SLA) adherence, root-cause analysis, and continual service improvement.
• Provide status updates and reporting on Endpoint Engineering projects, highlighting milestones, risks, dependencies, spend, and outcomes.
• Estimate Endpoint Engineering project resource demand and support capacity planning and prioritization.
• Collaborate with other IS teams and business units to deliver projects and operational work (security, networking, identity, service desk, applications, and procurement).

Endpoint Device Management and Strategy

• Oversee maintenance and lifecycle management of endpoint devices, including security vulnerability remediation, OS version management, compliance, and configuration standards.
• Implement and enforce modern device management best practices aligned to Zero Trust principles and Council security policies.
• Track and maintain endpoint device assets (hardware and software) as part of the asset management program, ensuring accurate inventories and lifecycle planning.
• Develop endpoint hardware and software recommendations based on organizational needs, performance, supportability, accessibility, and total cost of ownership.
• Help develop and contribute to the Council's strategic roadmap for endpoint device implementation, modernization, and ongoing maintenance.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of completed education (in information technology or a related field) and experience in endpoint administration/engineering and leadership:

• High school diploma/GED with 10 years of experience, including 3 years of experience in a managerial, supervisory, or lead worker role.
• Associate's degree with 8 years of experience, including 3 years of experience in a manager, supervisor, or lead worker role.
• Bachelor's degree with 6 years of experience including 3 years of experience in a manager, supervisor, or lead worker role.
• Master's degree with 4 years of experience including 3 years of experience in a manager, supervisor, or lead worker role.

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience implementing and supporting Microsoft Intune/Endpoint Manager, Auto Pilot, Patch My PC, and/or Jamf…