Director, Strategic Initiative - Claim Technology

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$ - $

2

The Director, Strategic Initiatives leads planning & execution functions with accountability to drive effective execution of departmental projects and initiatives enabling successful achievement of Claims' multi-year technology transformation roadmap. You will be responsible to plan for the full lifecycle of the investment - partnering to define scope, benefit and estimating costs, through evaluating sourcing approaches, understanding new technology needs as well as implications with existing technology assets, preparing for and supporting execution to ensure successful implementation and value realization.

Leading through influence in a matrixed agile environment, you will partner with cross-functional teams and stakeholders throughout the investment lifecycle, making informed trade-offs that optimize business value, technology modernization needs while managing risk.

• Build and maintain strong relationship within business leadership team
• Partner with other organizations, inclusive of other Strategic Planning & Execution organizations (SP&E), to ensure alignment on purpose, progress, and resource requirements needed to achieve business objectives.
• Partners closely with Business Unit leadership to drive the alignment to strategy/planning for execution of strategic priorities including multi-year planning, resource planning, initiative prioritization and strategic roadmap development.
• Drive effective management and execution of ongoing investment portfolio, close gaps between strategy development and execution and ensure strategy and budget alignment across.
• Design and implement strategic planning infrastructure and ensuring clear processes, documentation and operating model to drive effective direction and ensure alignment of organization to overall goals and vision.
• Establish and implement departmental reporting framework including reporting packages and regular analysis & report out of results, ensuring stakeholders are informed and support leadership in making key decisions.
• Provides strong strategic leadership, direction, and execution focus to Strategy, Planning and Portfolio team, leading with a diverse and inclusive mindset and proactively engaging team members so they reach their full potential.
• Perform other duties as assigned.

• Bachelor’s degree in a related field
• 5+ years of progressive experience leading complex technology investments in large, regulated organizations (financial services, healthcare, insurance, or similar industries where change requires careful stakeholder management)
• Proven track record owning and managing investment plans through the full lifecycle - from business case development and cost estimation through sourcing strategy, implementation, and value realization
• 5+ years leading delivery in scaled agile environments (SAFe, LeSS, or similar frameworks)
• Demonstrated success preparing teams for execution through effective planning and dependency management
• Strong capability in identifying, tracking, and mitigating risks throughout the investment lifecycle, escalating appropriately and adjusting plans to maintain…