System Director SOC; Staffing and Scheduling

Job Overview

The System Director, SOC Staffing & Scheduling provides system-level leadership for the design, optimization, and execution of staffing and scheduling operations across Fairview. Reporting to the VP, System Operations Center, this role is responsible for translating enterprise staffing strategy into scalable operational models, workforce analytics, and technology-enabled solutions. This leader partners closely with clinical, operational, finance, and IT stakeholders to drive data-driven staffing models, workforce forecasting, and scheduling optimization that improve labor performance, and by extension patient flow, and care delivery outcomes.

The System Director plays a critical role in advancing a highly coordinated, predictive System Operations Center (SOC).

• Workforce Strategy Execution and Optimization: Operationalize system wide staffing strategies in alignment with SOC and enterprise priorities. Develop and implement predictive staffing models aligned to patient demand, acuity, and flow. Lead short‑and long‑term workforce forecasting and capacity planning across care settings. Standardize staffing models and scheduling practices across hospitals and service lines.
• SOC Operational Integration & Execution: Ensure staffing and scheduling operations are fully integrated with SOC workflows and patient flow operations. Partner with transfer center, nursing leadership, and operations to support dynamic staffing aligned with demand. Identify system barriers and lead cross‑functional solutions to improve staffing effectiveness. Support real‑time and proactive workforce management approaches.
• Workforce Analytics, Finance and Performance Management: Lead development of labor productivity models, financial forecasts, and variance analysis. Design and maintain enterprise workforce analytics and reporting infrastructure. Provide insights on labor cost, productivity, and staffing utilization to executive leadership. Partner with Finance to align staffing models with budget targets and financial performance goals.
• Technology, Systems & Data Infrastructure: Partner with IT and Data & Analytics to optimize staffing and scheduling technologies, dashboards, and tools. Drive adoption and optimization of workforce management systems (e.g., UKG, Kronos, MyTime). Ensure data integrity, interoperability, and real‑time decision support capabilities. Evaluate and implement new technologies to improve workforce efficiency and scalability.
• Leadership & Team Development: Provide system-level leadership to managers, analysts, and staffing leaders across SOC staffing functions. Build strong operating discipline through standard work, accountability structures, and performance management. Develop workforce capabilities in analytics, forecasting, and staffing operations. Support change management and adoption of new staffing models and technologies.
• Stakeholder Engagement & System
  
  Collaboration:
  
  Serve as key operational partner to VP SOC, CNOs, Finance, HR, and operational leaders. Lead or co‑lead staffing optimization initiatives and system work groups. Support labor relations strategies and compliance with contractual requirements. Build strong partnerships across acute, ambulatory, and rural sites.
• Communication and Conflict Resolution: Seek clarification, listen and convey information clearly in written and verbal forms. Investigate and respond appropriately to complaints and take effective corrective action when necessary. Demonstrate ability to identify and resolve interpersonal and/or professional conflicts. Participate on committee assignments.
• Compliance with Internal and External Regulations: Familiar with union contracts and participate in resolution of grievances. Aware of TJC, Department of Health and licensure requirements. Evaluate, develop and revise clinical systems to assure regulatory compliance. Promote effective labor relations policies.
• Healthy, Supportive Work Environment: Exemplify excellent customer relations in interactions with patients, visitors, physicians, and employees. Continuously build customer understanding by listening. Anticipate customer needs, including those…