Interim Events and Operations Manager

Interim Events and Operations Manager

Division:
Institutional Advancement

Department/Office: O'Shaughnessy Theater

Job Description:

The Events and Operations Manager (EOM) is responsible for enhancing, maintaining, and operating the internal organization and infrastructure necessary for O'Shaughnessy's continued success and growth. The EOM manages administrative operations for the venue, including business operations: soliciting and fielding rental inquiries, drafting and reviewing rental contracts with clients, bookkeeping, invoicing, financial reporting, budgets, and sales reports; organizational statistical data for sponsor ships and grant reporting.

The EOM works with the O'Shaughnessy Sales and Marketing Manager, Events and Operations Coordinator, and Production Manager to maintain the facility, ensure programming and event needs are met at high standards, maintain organizational efficiency, and pursue strategic initiatives set by the Director and the university. The EOM also collaborates with O'Shaughnessy staff, the university business office, and other campus departments on all operational and event-related needs.

The position reports directly to IEDOS.

• Oversee and complete day‑to‑day operational tasks to keep the venue organized and functioning at a highly effective administrative level.
• Execute and maintain all rental contracts for the organization, acting as point person for all administrative logistics for rental clients.
• Oversee the rental of the Frey Theater, Recital Hall spaces, and O'Shaughnessy mainstage venue.
• Work with the Executive Director to execute logistics on presenting contracts.
• Oversee concessions operations including stocking, reporting, and systems management to meet revenue goals.
• Act as House Manager for select events, up to 12 per month.
• Maintain and develop client relationships to meet rental revenue goals.
• Manage the Ticket Office operations to maximize sales, meet all ADA requests, and ensure seamless patron experience.
• Monitor public safety, event readiness, security, risk management, and accessibility needs in conjunction with appropriate university departments.
• Attend pre‑ and post‑event meetings with rental clients and presented artists; collect feedback to inform continuous improvement for all FOH operations.

• Facilitate and ensure accurate deposits, cash advances, credit card reconciliations, and tracking of concessions financials.
• Maintain vendor, deposit, transfer, and business files.
• Maintain records of client engagements and relationships.
• Prepare and review relevant reports and data concerning attendance, utilization, revenue, expense, sales projections, rentals, donor and sponsor activity, equipment, and operations; use data to inform decision‑making and planning.

• Develop rental client relationships with organizations aligned with the Mission, Vision, and Values of the university.
• Support donor and community partner cultivation, including pre‑ and post‑event engagement opportunities.
• Support O'Shaughnessy to deliver thoughtful programming to St. Kate's students through engagement events including artist classroom visits, workshops, student performances, and other engagement activities for the campus community.
• Represent O'Shaughnessy at select community events.
• Work with the Sales and Marketing Manager to create marketing materials and digital journeys to represent the venue to patrons, community partners, and prospective rental clients.

• Two years working in live events or event‑based work in a higher‑education institution in a supervisory or management capacity.
• Able to immediately handle a varied workload and effectively prioritize projects with a high degree of autonomy in a fast‑paced work environment.
• Ability to model and maintain a positive, “can‑do” attitude under pressure.
• Basic proficiency in Office 365, including Microsoft Excel.

• 3‑5 years experience in live events or event‑based work in a higher‑education institution.
• Experience with event‑based operations, administration, and revenue generation.
• Bachelor’s degree.
• Experience with…