LTSS and Dual Eligible Program Manager

Job Summary

The LTSS and Dual Eligible Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects.

• Lead delivery of LTSS and Dual Eligible programs.
• Ensure effective cross‑functional coordination across the organization.
• Ensure program milestone deliverables are completed and approved at every stage.
• Assist with continuous improvement of program and project management best practices, processes and tools.
• Ensure program closure activities are completed.
• Lead stakeholders in refining the program design.
• Collaborate with functional owners on identification and assignment of resources.
• Collaborate with IT and EPMO on identification and assignment of IT resources.
• Ensure compliance with LTSS requirements.
• Capture and consolidate LTSS program KPIs.
• Assess, manage, and control program scope, schedule and change impacts.
• Work closely with business executives to ensure assigned programs align with strategy, are properly funded, resourced and managed.
• Maintain program stakeholder matrix.
• Drive cross‑functional communication between impacted business units.
• Develop project communication and training plans with Talent Development and Communications.
• Ensure effective communication across project managers and business analysts.
• Facilitate and drive program stakeholder meetings.
• Represent program in governance meetings.
• Review and approve program meeting minutes.
• Provide regular reporting and ongoing communications to senior management, stakeholders and executive sponsors.
• Track, compile and report program metrics and budget.
• Identify, log and manage risk, implement mitigation strategies, contingency plans and communicate/escalate to stakeholders.
• Maintain program RAID.
• Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices.
• Responsible for quality of program SharePoint site and program document repository.
• Produce detailed reports, business decision documents, meeting minutes and notifications on assigned program.
• Develop program operations and support plan.
• Perform any other job related duties as requested.

Bachelor’s degree in project management, business, computer science or related field required. Master’s degree in related field preferred. Equivalent years of relevant work experience may be accepted in lieu of required education.

Three (3) years program management experience required.

• Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
• Experience working in project management software required.
• Excellent analysis and reporting skills.
• Excellent decision making/problem solving skills.
• Exceptional interpersonal and relationship building skills.
• Excellent critical listening and thinking skills
• Proven ability to effectively interact with all levels of the organization, including management within and externally.
• Excellent written and verbal communication skills.
• Customer service oriented.
• Ability to shape the approach to needed results and gain consensus.
• Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors.
• Experience managing a project of up to $10M+ in budget.
• Proven ability to prioritize work and team assignments to deliver projects on time, on budget and meeting stakeholder expectations.
• Demonstrates a sense of urgency.
• Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile).
• Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare.

None required.

General office environment; may be required to sit or stand for extended periods of time. Travel is not typically required.

$ – $ per year.

In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well‑being and offer a substantial and comprehensive total rewards package.

Compensation Type:
Salary.

Organization Level

Competencies:

Fostering a Collaborative Workplace Culture, Cultivate Partnerships, Develop Self and Others, Drive Execution, Influence Others, Pursue Personal Excellence, Understand the Business.

Care Source is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.