ONSITE - Dedicated Client Service Partner - Cigna Healthcare - Rochester, MN

Do you thrive on solving problems and helping others? Do you live near Rochester, Minnesota? Join us onsite as a Dedicated Client Service Partner, where you’ll deliver high-impact support for Cigna products, benefits, and claims—while building meaningful client connections.

ONSITE in Rochester, Minnesota (five days per week). Occasional after‑hours event support and limited travel may be required within the Rochester area and out of state.

• Provide onsite, hands‑on support as an extension of the Cigna Account Management team to ensure a seamless benefits experience for HR teams and employees.
• Take ownership and resolve escalated issues, including complex claims, denials, authorizations, appeals, and incentive‑related questions.
• Ensure an exceptional employee experience by delivering insights that strengthen client satisfaction, inform Account Management strategy, and enhance program results.
• Leverage relationship‑management expertise to build strong partnerships with key clients and act as their trusted liaison.
• Educate employees on plan offerings and optimize benefit usage through presentations, lunch-and-learns, and client‑aligned communications.
• Support new‑hire onboarding, open enrollment, and health fair activities, including coordinating and supporting onsite client wellness initiatives.

• High School Diploma or GED required; bachelor’s degree preferred.
• Professional experience in insurance, healthcare, managed care, or a related industry required.
• Familiarity with benefits administration platforms and CRM systems required.
• Leadership skills, including the ability to influence, consult, and guide without direct authority highly preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.
• Proven track record of relationship‑building with clients and cross‑functional partners highly preferred.
• Highly self‑motivated, proactive, and capable of independently managing multiple priorities with minimal direction.
• Demonstrated problem‑solving skills with the ability to negotiate, manage expectations, and deliver creative solutions.
• Strong communication skills to deliver clear messaging to employees and client audiences.
• Willingness to work a flexible schedule and travel up to 30% (Scottsdale, AZ; Rochester, MN; Jacksonville, FL).
• If working from home occasionally or permanently, an internet connection via cable broadband or fiber optic (≥10
  
  Mbps download / 5
  
  Mbps upload) is required.

• Annual salary range: 56,600 – 94,300
  
  USD, depending on experience and geographic location.
• Eligible for an annual bonus plan.
• Health‑related benefits including medical, vision, dental, and well‑being and behavioral health programs starting on day one.
• 401(k) plan, company‑paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.
• Full details on employee benefits programs are available upon request.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email  for assistance.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in legally permissible states.

The Cigna Group is dedicated to improving the health and vitality of those we serve through its divisions Cigna Healthcare and Evernorth Health Services. Join us in driving growth and improving lives.