Operations Manager - MSP Minneapolis​/St. Paul Airport

OPERATIONS MANAGER – MSP Minneapolis/St. Paul Airport - Full-time

$55,000 - $57,000 / year (salary based on experience)

Full-time Benefits and Bonus Eligible!

Smarte Carte Inc. offers competitive pay, and outstanding benefits including:
Group Health Insurance;
Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Company Outings, Wellness Reimbursement Program and More! Weekends and holidays required as needed.

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year. Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

The Operations Manager directs airport operations by building and developing a strong team of front-line staff. The Operations Manager is responsible for increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The Operations Manager is responsible for the P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment.

• Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.
• Lead business unit consisting of multiple terminals and a workforce of 3+
• Coach staff to ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend
• This hands-on position requires the Operations Manager to direct, manage and execute repairs, maintain and clean equipment as needed.
• Daily reporting of results, human resource functions to include payroll, hiring and training.
• Seek and develop new business opportunities, g. airport services, other vending opportunities.
• Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte.
• Participate in the development and implementation of corporate strategic initiatives to grow revenue and earnings.
• Effectively translate strategic initiatives into meaningful and actionable goals for direct reports.
• Other duties as assigned.

• Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
• Demonstrated P&L management experience is required.
• Minimum of 2 years of direct management experience and the ability to manage across a wide range of capabilities and personalities.

• Possess strategic leadership, planning and thinking skills along with a value chain mind‑set.
• Demonstrated success working in a cross‑functional team environment.
• Ability to successfully manage the institutional complexity within assigned airports.
• Demonstrated business acumen as defined by a proven track record of success in an operational environment.
• Must demonstrate experience and ability to lead large scale process implementation with measurable improvements in financial and/or performance metrics.
• Ability to forge positive relationships with external constituents e.g., customers, clients, supplier partners, etc., and manage across a wide range of capabilities and personalities.
• Excellent verbal and written communication skills
• Some financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.
• Organized and able to manage multiple priorities effectively.
• Proficient knowledge of Microsoft Office/Suite.
• Excellent…