Sr. Director, eCommerce

Senior Director, eCommerce

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Senior Director, eCommerce leads the strategy, development, and optimization of the organization's e-commerce products and platforms to drive digital revenue growth and elevate customer experience. This role oversees multi-year product roadmaps, cross functional delivery, and platform performance, ensuring e-commerce capabilities align with enterprise strategy and deliver measurable business outcomes.

Essential Functions

• Develop and execute company e-commerce product strategy, defining a multi-year roadmap that improves customer experience and drives digital revenue
• Optimize online customer experience, ensuring the site is intuitive, responsive, visually compelling, and designed to maximize conversion and repeat sales
• Manage e-commerce performance and profitability, establishing KPIs, analyzing results, and guiding decisions on pricing, promotions, merchandising, and digital marketing investments
• Partner with senior leadership and cross business teams to align e-commerce initiatives with enterprise strategy and support new digital product and service opportunities
• Oversee vendor and technology partnerships, ensuring platforms and applications support marketing, operational efficiency, and long-term scalability
• Remove organizational barriers and accelerate decision making, ensuring teams have clarity, resources, and support to deliver high impact digital outcomes
• Comply with Company and department policies and standards; performs other duties as assigned

People Management

• Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties
• Ensures direct reports are aware of and follow ethical business practices and Company's Code of Conduct to maintain a supportive and productive working environment.

Minimum Requirements

• Bachelor's Degree in Business, Marketing, Information Systems, Computer Science, or related field or equivalent education and/or experience
• 12 years experience in e-commerce, digital product management, or digital marketing, including leadership of cross functional teams
• 6 years leadership or people management experience

Preferred Requirements

• Experience leading large scale e commerce product organizations
• Experience in agile product development and enterprise platform integration

Skills and Abilities

• Expert knowledge of e commerce platforms, digital marketing technologies, and online merchandising strategies
• Strong product management and agile leadership skills, with the ability to define vision, prioritize roadmaps, and guide teams through complex delivery cycles
• Advanced analytical and financial acumen, including KPI development, forecasting, and P&L management for digital businesses
• Exceptional leadership capability, including developing leaders, managing organizational change, and fostering a high performance, customer centric culture
• Deep understanding of user experience design, including navigation, content strategy, product presentation, and mobile responsiveness
• Ability to influence and collaborate across executive, technical, and commercial teams
• Strong vendor and stakeholder management skills
• Excellent communication skills, with the ability to translate technical concepts into clear business language

Physical and Cognitive Demands

• Communicate/Hearing Frequently
• Communicate/Talking Frequently
• Learn New Tasks or Concepts Frequently
• Make Timely Decisions in the Context of a Workflow Frequently
• Complete Tasks Independently Constantly
• Maintain Focus Constantly
• Remember Processes & Procedures Constantly
• Stationary Position (Seated) Constantly
• Vision Constantly
• Hand/Eye Coordination Occasionally
• Bend Rarely
• Complete Tasks in a Noisy Environment Rarely
• Feeling/Grasping/Handlin…