Director of Services

Director Of Services

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It's why we're more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a Common Bond community "home."

Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

Common Bond Communities invites qualified applicants to apply for the Director of Services position at our Central Office in St. Paul. The Director of Services promotes the mission of Common Bond Communities through leadership of a team of dedicated social service staff focused on resident stability and independence. The Director of Services will work cooperatively across the Housing and Services team to continually improve the resident experience by making every resident touch point a consistent experience.

The scope of this leadership role includes the design, delivery, management, evaluation and reporting of quality services for residents living in Common Bond Communities. The primary focus is on resident stability and independence, with secondary focus on community building and engagement. The Director of Services is responsible for developing and implementing evidence-based/informed strategies impacting resident stability and independence across the lifespan.

This leader will approach stability and independence work from a portfolio and organization wide perspective.

Deliver high quality

· Continuous engagement with industry leaders to identify trends and best practices related to housing stability and independence with a focus on eviction prevention and supporting seniors with living independently.

· Design and implement best practice models that ensure stability and independence.

· Collaborate with Supportive Housing Manager on the design and implementation of evidence based Supportive Housing programs.

· Incorporate Community Building and Engagement within the Advantage Service Coordinator model with an emphasis on resident leadership development, community building, and support for resident-led groups and activities.

Program evaluation

· Lead the team in a data driven evaluation and continuous improvement/learning culture where metrics are set annually and reviewed monthly.

· Develop and monitor metrics focused on evictions prevented, seniors staying in housing, financial savings to property and overall community building and engagement.

· Collaborate with database team to ensure dashboard of reports captures outcomes demonstrating the impact of Advantage Services.

· Develop and implement ongoing strategies to collect information on resident needs and satisfaction.

Staff leadership

· Develop and implement training modules of best practices working with people one-on-one including engagement, mental health de-escalation, and case management strategies.

· Develop and monitor quality assurance systems including providing leadership for Casework Consultants.

· Provide direct supervision for Direct Reports as well as provision of licensure supervision as capacity allows.

· Recruit, hire and orient new team members according to Advantage Services and Common Bond Communities policies and procedures.

· Provide objective, honest feedback that is relevant, useful, and leads to improved performance; review performance on an ongoing basis and complete annual reviews.

· Provide job enrichment, coaching and personal development feedback to staff as appropriate to achieve performance improvement and develop professional growth plans and opportunities for staff. Plan and facilitate meetings using an efficient, results-oriented model that produces desired outcomes.

· Promote high standards of practice in creation of and adherence to agency policies and procedures.

· Develop and…