Manager - Client- Virtual Concierge
Listed on 2026-08-18
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Management
Banking & Finance, Business Administration, Regulatory Compliance Specialist -
Finance & Banking
Banking & Finance, Business Administration, Regulatory Compliance Specialist
Business Banking-Client Manager
- Virtual Concierge
The client manager is responsible for maintaining first-in class service levels for their business bankers and business banking clients, and all aspects of operational integrity. Provide the motivation and direction to colleagues to achieve exemplary service levels when working with or for the client in problem resolution. Support internal sales activities including developing product knowledge with their team, and train/lead the sales/service team to recognize referral and sales opportunities and making appropriate product/service recommendations on a consistent basis.
Working with internal sales/service team, will also support and business banker in building and maintaining their client relationships including making joint client calls as needed. Provide expertise in risk management and loss prevention policies and procedures. Ensure regulatory compliance and colleague adherence to CNB policies and procedures are being met.
What will you do?
- Colleague management
- Client service
- Sales management & support
- Operations
- Competencies
- Building effective teams
- Client focus
- Dealing with ambiguity
- Decision quality
- Directing others
- Interpersonal savvy
- Managerial courage
- Priority setting
- Drive for results
What do you need to succeed?
- Bachelor's degree or equivalent
- Minimum 4 years of direct client service experience required.
- Minimum 4 year's experience in a banking environment required.
- Minimum 3 years of supervisory or management experience required.
- Excellent knowledge of Bank policies and procedures and regulatory compliance.
- Strong knowledge of Bank products and services.
- Strong knowledge of Bank audit procedures.
- Excellent interpersonal, verbal and written communication skills.
- Excellent organizational and time management skills and ability to prioritize work.
- Strong problem-solving skills.
- Strong, demonstrated leadership and team building skills.
What's in it for you?
Starting base salary: $59,467 - $94,975 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
About us
Since day one, we've always gone further than the competition to help our clients, colleagues and communities' flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
Inclusion and equal opportunity employment
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
* Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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