Vice President of Operations

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Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

The Vice President of Operations under the direction of the EVP and Chief Property Management Officer of Property Management has overall responsibility for a region that is currently 3400 +/- rental units. The VPO is an integral part of the property management leadership team which focus on low and moderate housing, by acquiring and developing of affordable housing to promote neighborhood improvement for the benefit of persons and families of low and moderate income and for the elderly, disabled and other disadvantaged persons.

This role directs and mentors multiple Property Management Regional Directors (PM RD) in all phases of property, leasing, maintenance and financial operations ensuring that the company’s financial, business and customer service objectives are achieved globally. The VPO will foster alignment across their region with resident services and other department initiatives to create consistency, brand integrity, and an environment for the residents that allow them to maximize their social and economic potential.

The VPO will participate in developing tactical and effective plans for the property management department to best achieve TCB strategic plan to be the management company of choice and increase the size of the portfolio.

The VPO will promote consistent adherence to TCB standard operating policies and the employee handbook across his/her region ensuring that the mission of The Community Builders is reflected in the policies and procedures implemented. A primary role of the VPO is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative, positive work environment across all departments.

• Promote and monitor adhering to established metrics and benchmarks as well as proactive, regionally specific initiatives and strategies that further help promote the optimum performance of the region.
• Offer guidance, industry metrics and performance expectations to the property management teams in the preparation and achievement of annual operating budgets and break even. Meet or exceed budget expectations.
• Work with other TCB leaders and property owners to strategically plan for growth, new initiatives and new business opportunities and enhanced business practices including working with asset management in setting operating budgets for new development projects and / or potential acquisitions.
• Lead with integrity and be a positive role model for your direct reports and their teams as well as interdepartmental peers.
• Working with and communicating effectively with any owners that TCB will be managing for.
• Review and analysis of monthly financial statements with the PM RD to enhance knowledge, hold accountable, create efficiencies and develop plans to meet or exceed budget goals.
• Assure compliance with The Community Builders policies and procedures as they pertain to financial monitoring controls (i.e., purchase orders, petty cash fund, turn costs, Replacement/Reserve withdrawal requests, bids & contracts), all regulatory requirements and procedures in assuring accuracy and compliance in a timely manner.
• Provide mentoring and pre-audit tactics for annual lease renewal/recertification, agency audits and inspections, meetings with residents, systems and processes for files to successfully pass file audits.
• Maintain knowledge on market competition, rental rates and resident amenities and services in micro and macro regions. Institute annual, semiannual, or quarterly Portfolio review of market competition analysis as market conditions warrant, sharing trends…