Senior Project Manager

Senior Project Manager will oversee large, critical projects from initiation to closure, coordinating with multiple teams. Responsibilities include executing standard deliverables such as Project Charters, IT estimates, resource plans, stakeholder analysis, project plans, RAID logs, risk mitigation, communication plans, meeting notes, status reports, and project retrospectives. The role ensures projects meet key business objectives, budgets, and schedules. Strong communication is essential.

Projects vary by business needs, including SAP, product development, SaaS, regulatory changes, mergers, acquisitions, CRM, infrastructure, and cyber security.

• Meet with Executive Sponsor to understand project charter, business value, scope, business requirements, high‑level timeline, and expectations.
• Define stakeholder engagement and the best channel for providing updates on project status, risk mitigation efforts, timeline, budget, etc.
• Promote team empowerment through team‑building techniques, ensuring each team member makes a meaningful contribution and remains fully engaged in the project.
• Support the product owner/manager in managing communications with stakeholders, managing internal customer expectations for deliverables, and implementing an effective project governance system.
• Stay current with Project Management skills and industry‑standard project delivery methodologies.
• Use Project Management methodologies and EPMO templates to effectively and efficiently manage projects.
• Mentor other project managers, project coordinators, and interns to support professional growth and ensure successful project delivery.
• Share best practices and collaborate with EPMO team members.

• Coordinate and lead workshops to help teams define and document detailed business and IT requirements.
• Work with various departments in creating and approving Statements of Work and other necessary documents.
• Determine project structure to manage the project or program effectively, e.g., monthly Steering Committee meeting, weekly team meetings, stand‑up meetings, etc.
• Develop and maintain project documentation following established project methodologies, e.g., project plan, stakeholder analysis, RAID log, timeline, etc.
• Ensure project plan documents task owners, due dates, and statuses.
• Provide direction and guidance to project team members.
• Escalate concerns and create action plans if scope, budget, or timeline are at risk.
• Collaborate with department managers to ensure the project has appropriate resources to meet timeline and objectives.
• Identify, document, and communicate risks; develop risk mitigation strategies and implement required actions. Communicate status of risk mitigation efforts to leadership.
• Work with project sponsors and work groups to analyze information, document critical processes, and identify improvement opportunities.
• Partner with business customers to manage third‑party vendors.
• Lead and manage Agile software development projects from concept to completion, encouraging self‑organizing teams and accountability for work delivered.
• Maintain familiarity with Agile and Scrum elements, including Agile planning and project management with Scrum.
• Manage the successful release of software throughout the project lifecycle.
• Ensure project teams adhere to Agile methodology and best practices.
• Conduct project retrospectives, documenting successes, areas for improvement, and lessons learned for future sprints, phases, and/or projects.
• Gather cost estimates from internal and external resources then track actuals compared to estimates.
• Communicate budget updates and concerns to leadership.

• Effective communication skills are critical with the cross‑functional project team, leadership, and Executive Sponsors.
• Manage customer and stakeholder expectations and relationships through strong communication and collaboration.
• Monitor and report on project progress to stakeholders and colleagues.
• Communicate executive‑level project status through emails, reports, and PowerPoint presentations.
• Provide clear and factual weekly/bi‑weekly status reports to share project accomplishments, risks, risk…