Patient Accounting​/Treatment Plan Supervisor

About the Job

Patient Accounting/Treatment Plan Supervisor 7303HA - Allied Healthcare Professional 3 Supervisor

Location:

Twin Cities

Full/Part Time:
Full-Time

Regular/Temporary:
Regular

Reports to:

Finance/Joel H.

- dotted line to Dr. Olin Patient Accounting

This position is required to be onsite all days of the week.

The Patient Accounting/TP Supervisor oversees patient accounting/insurance and treatment plan coordinator staff. This position is key to partnership between Patient Accounting and Clinical Operations/Patient Experience areas by providing knowledge and assuring compliance in insurance, dental terminology/procedures codes, federal, University and School of Dentistry policies, along with ensuring high standards of quality customer service. This position assists in ensuring best business practices in tandem with excellent clinical and academic experiences at the School of Dentistry.

• Direct supervision of staff including Treatment Plan Coordinators, Insurance verification specialist, and Patient Accounting. Interview, hire, train and supervise 7 FTE. Evaluate, assign, and monitor workflow; recommend staffing levels/adjust as necessary.
• Hire, coach, train, assign work, evaluate, reward, transfer, suspend, promote, discharge, discipline and handle disciplinary processes such as grievances as necessary.
  • Utilize input (evaluations) from residents, students, faculty and employee self-evaluations to assess employees' work performance. Take action to correct or improve areas of performance that require attention.
  • Evaluate mid-probation, probation and annual performance reviews with staff and conduct timely assessments of staff as appropriate.
  • Foster a collaborative, teamwork-oriented environment that is respectful, knowledgeable, accurate, complete, informative and timely. Promote and approve skill development seminars for staff.
  • Participate in corrective action/discipline of staff as needed to address performance issues.
• Mentor staff, manage attendance and approve or deny requests for absences, provide constructive criticism and positive encouragement as appropriate.
• Investigate and resolve daily operational (complex) problems associated with the unit's responsibilities. Promote independent decision making on routine to moderate/complex problems with staff. Serve as mediator with escalated situations. Request and oversee set up of computers/other equipment for new hires and current staff.
• Promote and maintain a positive, professional demeanor with all customers, both internal and external.

• Ensure staff compliance with all relevant policies and guidelines.

• Oversee daily treatment plan coordination, billing and collection functions.
• Coordinate business activities between patient check-in, clinic personnel, central accounting, insurance office and other units.
  • Work with Patient Accounting and Clinical Systems supervisors, clinic directors, faculty and staff on new initiatives.
  • Review and upgrade processes; ensure HIPAA compliance, U Retention Schedule, fee collections laws, insurance and other business regulations and rules.
• Develop or revise training materials, operational procedures and how-to, etc. Ensure appropriate documentation in the EHR.
• Ensure effective payment methods to minimize billings, customer service complaints, income loss and administrative cost. Ensure low-risk payment terms are established.
• Maximize in-house fee collections.
  • Review treatment plan coordination sessions, patient appointments and/or account inquiries.
  • Monitor account alerts on patient records.
  • Pursue fee collections and make collection calls, as required.
  • Oversee monthly patient billing statements and collection letters.
• Work with Clinical Systems administration and/or faculty on problem accounts, BBB inquiries, and/or letters from Attorney General's office.
• Act as a liaison between Patient Accounting, faculty, staff and students in the undergraduate and graduate clinics.
  • Handle and resolve demanding and/or challenging…