ServiceWorks Practice Manager
Listed on 2026-08-24
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Management
Operations Management, Project & Program Management, Administrative Management
Final date to receive applications: 8/26/2026 11:59 PM Central
The Metropolitan Council is the regional planning agency for the Minneapolis/St. Paul metropolitan area providing essential services to our region: transportation, wastewater collection and treatment, growth and development of local communities, affordable housing programs, and regional park systems.
This position is eligible for hybrid (remote and onsite) teleworking.
The Service Works Practice Manager (Program Manager, ITMS) provides leadership, coordination, governance, and continual improvement for Information Services operational practices, standards, and process governance activities across the Council. This role is responsible for establishing and sustaining consistent IT Service Management (ITSM) and operational governance practices that enable reliable, customer-focused, compliant, and measurable service delivery across all Council divisions.
Any of the following combinations of education (in IT, Business Administration, or similar) and progressively responsible experience in IT Service Management, operational governance, enterprise process management, program coordination, or related operational leadership functions:
- High school diploma or GED and 8 years of experience.
- Associate's degree and 6 years of experience.
- Bachelor's degree and 4 years of experience.
Salary Range: $88,566.40 - $ Annually
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