Affordable Business Manager

SAIL

Legendary Service. Operational Excellence.

You believe affordable housing is meaningful work. You take pride in running communities where residents feel seen, files are audit-ready, and every detail of compliance is handled the way it is supposed to be handled. You know residents by name, you return every call, and you make sure nothing slips through the cracks.

Picture your week. Monday morning you walk the community with your maintenance partner. Tuesday afternoon you sit down with a resident who needs help understanding a recertification packet. Wednesday you review waitlist applications with the consistency that protects every household's fair shot. Thursday you partner with compliance on an upcoming file review. Friday you close the week confident that both communities are in order.

You love the rhythm of that work.

You also do not flinch at the harder parts of the seat. You make the delinquency call, you hold a vendor to the scope of work, and you enforce the lease in a calm, non-accusatory way. Then you follow up until it is closed.

• Do you find real meaning in serving residents who count on quality affordable housing?
• Are you known for patient, accurate, audit-ready compliance execution?
• Do you follow through on the uncomfortable conversations instead of letting them slide?
• Do you build steady, trusting relationships with residents, teammates, and partners?
• Do you thrive in a role with clear processes, defined responsibilities, and consistent expectations?

If that sounds like you, we would love to meet you.

SAIL is a high-performance Twin Cities multifamily property management and marketing firm. Our standard is simple:
Legendary Service. Operational Excellence. We manage affordable communities with the same discipline, care, and precision we bring to every community we touch, because the residents who call them home deserve nothing less.

• Giving Our Personal Best
• Intellectual Curiosity
• Valuing Relationships
• Enthusiasm

This role oversees two small, intentionally managed Twin Cities communities that serve residents who count on a stable, well-run home. It is a high-touch portfolio where your care, consistency, and attention to compliance shape the resident experience every single day.

The Affordable Business Manager leads day-to-day operations, compliance execution, and resident relationships across both communities. This seat is the operational and relational anchor for the portfolio, owning leasing, recertifications, file integrity, vendor coordination, and the steady rhythm of resident communication that keeps both communities running well.

You will partner closely with SAIL's centralized compliance, maintenance, marketing, and accounting teams, which frees this seat to focus on what matters most: people and precision.

Resident Experience and Relationships

Serve as the trusted, accessible face of both communities. Respond promptly and with care to resident questions, requests, and concerns. Build the kind of steady relationships that strengthen retention and resident wellbeing.

Compliance Execution

Manage LIHTC, Section 42, Section 8, and MHFA program compliance with accuracy and consistency. Execute initial certifications, annual recertifications, and income verifications on schedule. Maintain organized, audit-ready resident files. Partner with SAIL's compliance team on file reviews and program reporting.

Leasing and Waitlist Integrity

Manage the application and waitlist process with fairness and precision. Verify eligibility against program requirements. Protect Fair Housing standards in every interaction.

Operations and Vendor Coordination

Oversee daily operations across both communities, including work order flow, vendor scheduling, inspections, and turn coordination. Hold vendors to scope, schedule, and quality. Partner with the maintenance team to ensure timely service.

Financial Stewardship

Manage rent collection, delinquency follow-up, and resident ledgers with consistency. Partner with accounting on budget execution and monthly variance review. Protect every dollar of community revenue with disciplined process.

Reporting and Rhythms

Participate in weekly Level 10 meetings, keep your scorecard current, and bring issues forward early using Identify, Discuss, Solve. Surface capacity or compliance risk before it becomes a finding.

• Initial certifications and annual recertifications completed on schedule, every month.
• Files audit-ready at all times, with clean outcomes on internal file reviews and program audits.
• Occupancy and waitlist depth held at target.
• Delinquency held at or under target.
• Work orders completed within SAIL standard.
• Resident retention and review scores trending up quarter over quarter.

• Two or more years managing affordable communities, including recertifications, income verifications, and resident file…