Senior Engagement Manager - Banking Operations

Position:
Engagement Manager – Banking Operations

Location:

Minneapolis, MN (Hybrid) Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 4000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science& healthcare industries.

The Engagement Manager – Banking Operations will lead client delivery, strategic engagement management, and operational transformation initiatives across core banking operations. This role is ideal for a seasoned consulting leader with 7+ years of experience managing banking‑operations programs, driving operational excellence, and partnering with senior stakeholders across business and technology.

You will oversee engagement strategy, execution, and client satisfaction while guiding teams delivering enhancements across transaction processing, reconciliations, servicing workflows, risk controls, and operational efficiency. You will serve as the primary point of accountability for client outcomes, ensuring alignment to regulatory requirements, operational priorities, and enterprise goals.

• Engagement Leadership — Own end‑to‑end engagement delivery, ensuring scope clarity, execution quality, and measurable business impact.
• Client Relationship Management — Build trusted relationships with operations leaders, technology executives, compliance partners, and enterprise stakeholders.
• Operational Strategy Alignment — Translate client operational priorities into structured engagement plans, transformation roadmaps, and delivery milestones.
• Program Governance — Lead governance forums, status reviews, risk/issue management, and executive reporting.
• Operational Workflow Expertise — Guide teams working across transaction processing, servicing, reconciliations, exceptions management, and risk‑control initiatives.
• Delivery Oversight — Ensure high‑quality execution of operational enhancements, process improvements, and technology‑enabled solutions.
• Data‑Driven Decisioning — Use KPIs, operational metrics, and customer insights to drive prioritization and continuous improvement.
• Regulatory & Risk Alignment — Ensure engagement deliverables meet regulatory, audit, and risk‑management standards.
• Team Leadership — Lead cross‑functional consulting and delivery teams, providing direction, coaching, and escalation support.

• 5-7+ years of experience in consulting, engagement management, or program leadership within banking operations or financial services.
• Strong understanding of banking operations, including:
  Deposit operations, payments & money movement, loan servicing, reconciliations & exceptions management, fraud/risk/compliance operations.
• Proven ability to lead complex operational engagements and manage senior client stakeholders.
• Demonstrated ability to translate operational needs into structured engagement plans and delivery outcomes.
• Strong analytical, communication, and executive‑influencing skills.

• Experience with operational transformation, workflow automation, or digital process modernization.
• Familiarity with regulatory frameworks impacting banking operations.
• Certifications such as PMP, Lean Six Sigma, CSPO/PSPO, or similar.
• Experience with enterprise banking systems, API‑driven platforms, or data‑integration environments.

• Delivery of operational improvements that reduce risk, improve efficiency, and strengthen customer outcomes.
• High client satisfaction and strong long‑term stakeholder relationships.
• Clear, actionable engagement plans aligned with operational priorities.
• Measurable improvements in processing accuracy, cycle times, and operational KPIs.
• Consistent delivery excellence across cross‑functional teams.