Parking Field Supervisor - Operations Supervisor

About the Job

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Responsibilities
30% Respond to Machine and other Equipment Issues

• Perform daily tours of staffed parking facilities.
• Check operation of all equipment onsite including automated pay machines.
• Respond to any reports and troubleshoot potential causes of malfunctions.
• Report malfunctions and issues that cannot be solved.
• Ensure that adequate supplies and tickets are available for their area's facilities.
• Greet and talk with each attendant on site while conducting tours to assess performance, check paperwork, answer questions, and promote communication.
• Perform on-the-spot training or coaching as necessary.
• Monitors video system for issues and maintenance concerns in University parking facilities.

20% Supervise parking attendants

• Schedule the hours of work for parking attendants in their area.
• Alter assignments to maintain appropriate coverage on a day-to-day basis to attend to service needs.
• Interview and train parking attendants.
• Orient, train, coach, discipline, and evaluate staff in the operation of parking facilities.
• Administer University and departmental policies.
• Maintain personnel incident log for student parking attendants.
• Recommend changes to the staffing plan.
• Follow department protocol for dealing with emergencies including notification of attendants and closeout procedures.

20% Determine parking usage in facilities based on supply and demand

• Enforce policies and procedures.
• Utilize departmental PARCS (Parking Access Revenue Control System) to monitor space, adjust counts and provide usable space to all users of parking facilities.
• Inform the Assistant Director of Operations of problems, complaints, and unusual occurrences in the area.
• Operate and effectively use the department's technology including scheduler, electronic payroll and parking access control systems, Windows operating system, Google Drive, MS Office (Word and Excel), and other systems.

20% Provide customer service to patrons utilizing parking facilities

• Deal effectively with difficult customers to resolve problems.
• Work to find the best parking solution for customers or direct them to appropriate personnel or resources.
• Look for ways to improve efficiency and service levels.
• Attend training sessions or seminars to improve performance.
• Report any recommendations for changes in policies and/or operating procedures to the Assistant Director of Operations.
• Serve as back up to customer service and call center functions as needed.
• Attend meetings and follow up with customer departments regarding parking needs.

10% Assist with other parking functions as needed
Work Environment: Work is performed in both an office and field environment.

Minimum Qualifications

• BA/BS with at least 2 years of experience or a combination of related education and work experience to equal six years; position involves comparing, verifying and reconciling data to help the department achieve overall objectives.
• Two years of experience in the field operations (security, event management, parking, or related) with at least one-year involving supervision.
• A valid U.S. driver's license is required.

Preferred Qualifications

• Ability to identify departmental priorities and make decisions to ensure work efforts and resources are employed appropriately.
• Ability to establish effective working relationships with a diverse customer base and work force.
• Experience leading effectively and working collaboratively with staff in a unionized setting.
• Personal characteristics that distinguish the incumbent as being an effective leader: team builder, customer-driven, decisive, results-oriented, and committed to improvement.
• Highly developed…