Software Engineering Manager ; Automation Delivery

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

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The Software Engineering Manager, Automation Delivery leads a team of engineers responsible for the design, development, deployment, and support of enterprise automation solutions across robotic process automation (RPA) and workflow automation platforms, including Microsoft Power Automate Desktop Unattended and Automation Anywhere. This role is accountable for delivering scalable, secure, and resilient automation solutions that improve operational efficiency, reduce risk, and enable business transformation.

The manager partners closely with business stakeholders, product owners, architects, platform engineering teams, and risk and compliance partners to establish delivery priorities, govern development practices, and ensure successful implementation of automation initiatives in a highly regulated environment. The role combines people leadership, technology leadership, delivery accountability, and operational ownership.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six to eight years of relevant technical experience
• Five or more years of leading a software engineering team, preferably RPA

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team of automation engineers and developers.
• Establish clear delivery goals, performance expectations, and career development plans.
• Foster a culture of accountability, innovation, continuous improvement, and operational excellence.
• Support workforce planning, hiring, onboarding, and succession planning activities.

Automation Delivery

• Manage end-to-end delivery of automation solutions from intake through production support.
• Prioritize work across automation portfolios to maximize business value and delivery capacity.
• Ensure solutions meet functional, technical, operational, and compliance requirements.
• Partner with business stakeholders to identify automation opportunities and define implementation roadmaps.
• Drive successful migration and modernization efforts across automation platforms.

Technical Leadership

• Provide technical oversight for Power Automate Desktop Unattended and Automation Anywhere solutions.
• Ensure adherence to enterprise architecture, development standards, and automation best practices.
• Collaborate with Infrastructure team to guide design decisions related to resilience, scalability, security, monitoring, and maintainability.
• Review solution designs, code quality, testing strategies, and deployment readiness.
• Promote adoption of reusable components, standards, and automation frameworks.

Platform Governance & Risk Management

• Ensure automation solutions comply with enterprise security, audit, risk, and regulatory requirements.
• Partner with governance and platform teams to enforce standards for credential management, access controls, logging, monitoring, and change management.
• Support audit reviews, risk assessments, and remediation activities.
• Establish controls that ensure production stability and operational supportability.

Operations & Production Support

• Oversee production support and incident management processes for automation platforms.
• Monitor platform health, automation performance, service levels, and operational metrics.
• Lead resolution of critical incidents and…