Director, Sales Operations

Job Summary

We are seeking a strategic and collaborative Director of Sales Operations to lead the operational infrastructure that supports a high‑performing sales and service organization of approximately 125 representatives. In this role, you’ll oversee a specialized Sales Operations team responsible for compensation operations, reporting and analytics, incentive administration, process optimization, and operational enablement. This is a great opportunity for an experienced operational leader who enjoys building scalable processes, partnering with executive leadership, and leveraging data and systems to drive performance, consistency, and continuous improvement.

• Shape and lead operational strategy, governance, and execution across sales and service functions.
• Lead, coach, and develop a high‑performing Sales Operations team across compensation, reporting and analytics, incentive administration, and operational support.
• Establish priorities, service standards, workload management practices, and team accountability.
• Provide hands‑on leadership for complex processes, approvals, escalations, and unique business needs.
• Build and scale operational processes, documentation, and standards to drive efficiency, consistency, and quality.
• Foster a culture of collaboration, responsiveness, accuracy, confidentiality, and continuous improvement while monitoring team capacity and scaling needs.
• Oversee commission administration, incentive programs, and compensation‑related operations, ensuring accuracy and integrity.
• Partner with Legal, HR, Accounting, and business leaders to manage contracts, bonus processes, and compensation plan updates, audits, and enhancements.
• Establish governance practices including data integrity, audit readiness, operational controls, and consistent communication across processes.
• Lead process optimization initiatives, including onboarding and offboarding operations, to improve scalability and service delivery.
• Partner with stakeholders to enhance CRM, sales performance management, and operational systems, including documentation and training resources.
• Oversee reporting, dashboards, KPIs, and analytics, delivering insights while supporting budgeting and forecasting activities.
• Serve as a strategic partner to executive leadership, leading cross‑functional initiatives, change management efforts, and communication of insights, recommendations, and key projects.

• Bachelor's degree required; master’s degree preferred.
• 10+ years of progressive experience in Sales Operations, Revenue Operations, Compensation Operations, or related functions.
• 5+ years of experience leading and developing operational or analytical teams.
• Experience supporting mid‑sized or large sales organizations with complex compensation structures.
• Strong understanding of commission administration, incentive programs, and compensation governance.
• Experience managing highly sensitive compensation and performance data with discretion and integrity.
• Proven ability to lead operational transformation, process improvement, and system modernization initiatives.
• Strong analytical skills with experience in reporting, KPIs, and business intelligence tools.
• Advanced proficiency in Excel and experience with CRM and sales performance management platforms.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders.
• Strong project management, organization, and prioritization skills.
• Ability to balance strategic thinking with hands‑on execution.

Competitive salary range of $125,730 to $157,135 annualized USD, plus an annual bonus based on company performance. Medical, dental, vision, life and disability coverage; 100% company‑paid life and disability; 401(k) with…