Campus Operations Manager

Campus Life Operations Manager Division:
Student Affairs, Equity and Belonging Department/Office:
Student Cntr/Activities

The Student Affairs, Equity, and Belonging Department herine University invites applications for a full-time Campus Life Operations Manager position.

The Campus Life Operations Manager serves as a key member of the Campus Life Team and is responsible for the oversight of the university Information and Campus Life desks, including recruiting, training, scheduling and supervision of student workers. The Operations Manager also manages day-to-day operations of these critical university services, ranging from supporting students to directing community members to campus. The Operations Manager contributes student communications including updating websites, preparing newsletters, and event logistics.

• Manage the student employment program for the Information Center and Campus Life Desk, supervising approximately 35-50student employees and 2-4 Lead Student Workers.
• Coordinate the full student employment cycle each semester fordesk workers, including recruitment, interviewing, hiring, onboarding, training, scheduling, performance management, evaluation, recognition, and offboarding.
• Develop and maintain staffing plans that provide appropriate coverage for two customer service desks, while responsibly managing student employment resources.
• Develop student employee position descriptions, expectations,training materials, operating procedures, evaluation tools, meetingcadence, and accountability systems.
• Clearly define the Lead Student Worker role as a student leadership position with responsibility for supporting peers anddaily desk operations, defining roles each semester to meet operational needs while creating a meaningful experience with increasing responsibilities.
• Promote inclusive, accessible, professional, and student-centered customer service practices.
• Manage the daily operations of the Information Center, Campus Life Desk, and Student Organization Center in collaboration with Campus Life leadership.
• Ensure both service desks are appropriately staffed, organized, supplied, and prepared to provide consistent service to students, employees, and visitors.
• Develop, document, maintain, and regularly review operating procedures for services provided through the desks.
• Oversee operational processes including:
  • Metro Transit pass distribution and tracking
  • Locker rentals and annual locker cleanout
  • Lost and found
  • Equipment and resource checkout
  • General campus information and referrals
  • Student organization resources and checkouts
  • Campus Life forms, materials, and student resources
• Maintain accurate logs, records, inventory systems, and operational documentation, monitoring volume, usage and type ofservice to inform staffing, desk hours, resource allocation, and operational improvements.
• Coordinate office supplies, equipment, materials, purchasing, and inventory for Campus Life operations.
• Troubleshoot day-to-day operational issues and determine when concerns should be elevated to Campus Life leadership.
• Provide administrative support to functions related to Orientation and Honors and Awards programming.
• Update and maintain Campus Life and Residence Life websites, online resources, forms, shared files, and other administrative systems.
• Oversee the creation of the weekly student engagementnewsletter
• Participate in departmental meetings, planning, assessment, and continuous improvement efforts and committee meetings as appropriate.
• Assist with large Student Affairs and campus events with day/night-of logistics support.
• Maintain effective relationships with campus and community partners.
• Foster positive and professional relationships with students.
• Perform other duties consistent with the operational and…